Mortgage Loan Officer (Cleveland, OH)

Posted 11 Days Ago
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Cleveland, OH, USA
In-Office
20-20 Hourly
Entry level
Fintech • Financial Services
Helping clients achieve homeownership and financial freedom with simple, fast and trusted digital solutions.
The Role
Guide clients through the mortgage process for purchases or refinances: build rapport, answer questions, collect and verify documents, advise clients, respond to company-generated leads, and meet sales goals while delivering exceptional service.
Summary Generated by Built In

Are you a driven self-starter with a passion for sales? If so, we have an exciting career opportunity for you! Join our dynamic team at Rocket Mortgage and take your career to new heights. Sales experience is not required!

At Rocket Mortgage, we’re not just a company, we’re a community of passionate professionals dedicated to making homeownership dreams a reality. As a Mortgage Loan Officer, you’ll play a crucial role in guiding clients through the mortgage process. Whether they’re purchasing a home or refinancing, you’ll be there every step of the way. Come be a part of something bigger!

About the role

  • Promote the significant advantages of working with Rocket Mortgage.
  • Build rapport with clients to ensure we are identifying the solution that meets their needs.
  • Guide clients in obtaining mortgages by answering their questions, collecting necessary documents and verifying information.
  • Advise on the home buying or refinance process, providing exceptional client service along the way.
  • Respond to potential inquiries from company-generated prospects.
  • Achieve or exceed sales goals and objectives.

About you

  • Sales Aptitude: Your ability to identify and pursue sales opportunities effectively will help you build a solid foundation. Sales experience is not required!
  • Dedication To Learning: We’ll provide ongoing sales and industry training to help you succeed.
  • Communication Skills: Your ability to build rapport and trust with clients is key.
  • Empathy: A willingness and capacity to connect with your clients will set you apart.
  • Adaptability: Resiliency and an openness to adapting to industry changes are required.

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $20.00-$20.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.

Skills Required

  • Driven self-starter with sales orientation
  • Sales aptitude and ability to identify/pursue sales opportunities
  • Strong communication skills to build rapport and trust with clients
  • Empathy and ability to connect with clients
  • Adaptability and resiliency to industry changes
  • Guide clients through mortgage process, collect necessary documents, and verify information
  • Respond to and follow up on company-generated prospects
  • Ability to achieve or exceed sales goals and objectives

Rocket Companies Compensation & Benefits Highlights

  • Healthcare Strength Health coverage is presented as premium, with medical, dental and vision plans, disability and life insurance, no‑cost mental‑health support, and telehealth, plus access to the Rock Health Collective for on‑site and virtual care. Day‑one eligibility and wellness resources, including fitness options and discounted or no‑cost pharmacy services, are emphasized.
  • Parental & Family Support The package highlights paid parental leave for birth, adoption and fostering, alongside fertility benefits, adoption/foster assistance, and childcare subsidies. Additional supports include Care.com access and family‑focused resources that address varied life stages.
  • Leave & Time Off Breadth Materials reference a generous PTO policy, commonly described as up to four weeks for full‑time team members, plus two personal significance days and seven company holidays. Day‑one benefit eligibility and guidance to verify location‑specific details underscore breadth with some policy variation.

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The Company
HQ: Detroit, MI
364 Employees

What We Do

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard.

Rocket Companies Offices

OnSite Workspace

Typical time on-site: None
HQDetroit, MI
Cleveland, US
Phoenix, US
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