Provide work leadership over a Mortgage unit work team requiring highly specialized knowledge of the products, regulations, policies pertaining to Mortgage products, performing work of a non-routine nature and requiring independent judgment. Perform the most highly specialized duties within the unit. May be responsible for process documentation/improvement, training, facilitating process innovation teams, and/or researching and resolving highly specialized and/or sensitive issues for multiple business lines within Mortgage.
Primary Responsibilities:- Lead business unit work teams with responsibility for multiple businesses and product lines. Monitor work flow and serve as liaison between unit and management.
- Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines.
- Perform vendor management with day to day activities and problem resolution.
- Interpret legal and bank documents for internal processing, through analysis of circumstances and documents recommend action steps to management.
- May be responsible for process improvement/ documentation, training, & implementation of initiatives.
- Interact with other department to include Corporate Compliance and Legal in regard to customer issues. Research and resolve complex internal and external customer issues.
- Act as department lead for special project representation including projection, process initiatives. Complete and / or facilitate special projects as assigned by supervisor or manager. Facilitate process innovation teams.
- Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting.
- Document internal processes and determine methods for process improvement.
- Produce departmental procedures and conduct ongoing training to assure compliance.
- Ensure adherence to all regulatory requirements and guidelines.
- Work closely with both Internal and External Customers such as Management Companies, Homeowner Associations, Loan Officers, Processors, Underwriters, etc.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
- Exceptional analytical ability to assess conventional, portfolio and government loan requests based on product, underwriting, and investor guidelines
Works under minimal supervision.
Internal contacts within department or other M&T departments.
External contacts to include attorney, customers, automobile and recreational finance dealers, vendors/outside agencies.
Supervisory/ Managerial Responsibilities:Train staff, prioritize and delegate daily work to staff.
Education and Experience Required:A combined total of 4 years of higher education and relevant work experience in a bank operations environment, inclusive of 1 years' work leadership experience.
Education and Experience Preferred:Bachelor's degree preferred.
- Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe.
- Proficient with all Retail Requirements, including all state specifics
- Ability to make sound decisions based on information provided.
- Knowledge of Product, Investor and Compliance Requirements.
- Versatility and flexibility working within an ever changing fast paced mortgage environment.
- Adapting to new policies and procedures to improve processes and workflow.
- Ability to function independently within time constraints.
- Excellent verbal and written communication skills.
- Highly organized with the ability to multitask.
- Strong attention to detail.
- Prioritization of daily workload.
- Ability to work in a team environment.
- Strong work ethic, reliable and dependable.
Skills Required
- Combined total of 4 years of higher education and relevant bank operations experience, including 1 year of work leadership experience.
- Exceptional analytical ability to assess conventional, portfolio and government loan requests per product, underwriting, and investor guidelines.
- Ability to train staff, prioritize and delegate daily work.
- Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe.
- Bachelor's degree.
- Knowledge of product, investor and compliance requirements.
- Proficient with retail requirements, including state specifics.
- Excellent verbal and written communication, strong organization, multitasking, attention to detail, and ability to work independently and in a team.
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
