At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Protects the organization from losses due to internal or external fraudulent activity. Develops the operational strategy, policy and practices to enable awareness of potential threats against high-risk products or services.
Primary responsibilities.
- Review loan origination transactions in addition to servicing fraud trends and patterns.
- Manage multiple processes in connection with account assignments, pipeline management, department training and presentations for Risk and Compliance Leadership teams.
- Gather, organize and analyze data as it pertains to case development through the use of analytical tracking and data management tool.
- Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership and Executive Management.
- Assess fraud severity and articulate findings in a concise summary.
- Determine actions required based on departmental policies and procedures.
- Utilize internal fraud tools and research to establish case studies and evidence.
- Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
- Prepare presentations in relation to discoveries of case studies and present to management.
- Establish best course of action based on detailed findings and make recommendations to enhance controls or potential gaps.
- Communicate professionally with customers and business partners institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
- Manage significant caseload and utilize the company investigation system
- Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed
Basic Qualifications:
Bachelor's Degree required or 3 years experience in mortgage fraud or loan origination underwriting or audit function.
Must maintain a positive approach towards complex challenges and have the ability to quickly adapt to changes.
Must maintain a positive approach towards working with other teammates on complex projects.
Must be able to articulate and compile forensic summaries in writing
Must have proficient with MS Excel and MS Power Point
Detailed-oriented and highly organized
Ability to research and make appropriate decision regarding complex cases
Ability to work some rotating weekends and holidays
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022739
Job Category:
Risk
Primary Location City:
Chennai
Primary Location Region:
Tamil Nadu
Primary Location Postal Code:
600089
Primary Location Country:
India
Additional Posting Location(s):
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
