As a Post-Closing Closing Disclosure (CD) Specialist, you will have a direct impact on the customer experience by reconciling and finalizing Closing Disclosures after funding. Your attention to detail and commitment to compliance will ensure each customer receives an exact record of their mortgage transaction, while helping Zillow maintain the highest standards of accuracy and regulatory adherence.
You Will Get To
Develop a thorough understanding of our Loan Origination System (LOS) and related processes
Review and verify the accuracy and data integrity required for issuing Closing Disclosures and Loan Estimates
Maintain detailed records of communications and actions in the loan file’s conversation log
Ensure timely completion and delivery of loan disclosures, meeting all regulatory deadlines
Deliver mortgage loan disclosures securely and accurately
Uphold confidentiality and privacy of customer and employee information
Adapt to changing timelines and deadlines, including working overtime as needed
Collaborate with team members to continuously improve the closing process
Experienced in mortgage compliance regulations for conventional, FHA, USDA, and VA loan programs
Familiar with Loan Origination Systems (LOS), with Encompass experience strongly preferred
Proficient in Microsoft Office and related technology tools
Able to self-direct, multi-task, and thrive in a fast-paced environment
Possess excellent oral and written communication skills with a strong customer service orientation
Demonstrate strong analytical and problem-solving abilities
Hold a high school diploma or equivalent
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Join our mission to give the people power to unlock life’s next chapter.
Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next.
Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb.
While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company.
We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
