Mortgage Closing Manager

SUMMARY:

The Mortgage Collections Manager will be responsible for overseeing all aspects of mortgage collections operations. This includes managing a team of collections specialists, ensuring compliance with regulations, implementing effective collection strategies, and maintaining high levels of customer service.

JOB DUTIES AND ESSENTIAL FUNCTIONS:

• Lead, mentor, and manage a team of mortgage collections specialists. Provide guidance, support, and training to ensure effective collections practices and adherence to bank policies and procedures.
• Develop and implement comprehensive collections strategies specific to mortgage accounts.
• Analyze delinquent accounts, initiate collection activities, and negotiate payment arrangements while maintaining a customer-centric approach.
• Ensure strict adherence to all regulatory requirements, including but not limited to the Fair Debt Collection Practices Act (FDCPA), Real Estate Settlement Procedures Act (RESPA), and other relevant regulations governing mortgage collections.
• Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of collections efforts.
• Analyze data and develop action plans to optimize collection processes and enhance team performance.
• Oversee the handling of customer inquiries, complaints, and escalations related to mortgage collections.
• Strive to maintain positive customer relationships while resolving issues in a timely and professional manner.
• Prepare regular reports on collections activities, account statuses, and performance metrics.
• Maintain accurate records and documentation of collection efforts for audit and compliance purposes.
• Other duties and special projects as assigned.

WORKING CONDITIONS:

• Air-conditioned work environment.
• Consistent and timely attendance is required to ensure uninterrupted operational efficiency and exemplary service delivery.

PHYSICAL DEMANDS:

• Sit for extended periods of time.
• Walk, stand, bend, squat, twist, and reach.
• Simple grasping and fine manipulation.
• Extended keyboarding.

MINIMUM REQUIREMENTS:

• Highschool Diploma required. 
• Minimum of 1 year of experience in customer service and collections management within the banking or financial industry.
• Strong knowledge of collections practices, federal and state regulations, and industry standards.
• Excellent leadership, communications, and team-building skills.
• Proficiency in using collection software and Microsoft Office applications.

PREFERRED REQUIREMENTS:

• Associates degree in business, finance, or a related field.
• Prior supervisory experience is preferred.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer

TexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, layoff, recall, transfer, leaves of absence, and termination. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of Human Resources.