Mortgage Cashiering Specialist

SUMMARY

The primary responsibility of the Cashier position is to process mortgage payments within the servicing director system and make any necessary adjustments or corrections. The position will require payment application through various sources including lockbox work queues, tasks, customer requests, mail, internal bank requests, and external partners.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Ensure timely and accurate processing of funds received for loan servicing, including but not limited to, mortgagor payments, suspense, liquidation and bankruptcy, foreclosure, and loss mitigation funds.  
• Process and manage daily tasks
• Monitor receipt of incoming wires and process funds
• Research and resolving payment posting discrepancies timely and accurately
• Perform application reversals as applicable
• Assist with creating payoff quotes or posting of payoffs funds
• Complete monetary and non-monetary transactions with Servicing Director
• Process various liquidation requests like charge offs, write offs, and proceeds
• Manage various exceptions and monitory system edit reports
• Communicate with the accounting team and the servicing team to ensure proper application of all funds
• Complete daily cash balancing, payment clearing, and manual reconciliations for end of day balancing
• Research payment histories received from customers or business partners
• Assist accounting with all loan reconciliation reports
• Maintain full compliance with all Regulatory requirements and bank policies and procedures.

ADDITIONAL DUTIES AND RESONSIBILITIES

• Performs other duties as requested by Executive Management or Supervisor. 
• Complete all required compliance exams on a yearly basis.
• Adherence to all First United Policies and Procedures. 
• Dresses professionally. 
• Recommends to supervisor possible methods to improve department. 

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• High School Diploma or GED equivalent required.
• 1 or more years of Mortgage Cashiering experience or 2 or more years of Mortgage Servicing experience
• Working knowledge of Blacknight/ICE servicing system.
• Ability to work independently and in a team environment.
• Thorough knowledge of Satisfaction requirements for local, state, and federal
• Ability to effectively comprehend, analyze and explain all aspects of the request process.
• Ability to maintain accuracy with attention to detail and in accordance with local, state, or federal guidelines.
• Ability to perform mathematical calculations and work accurately with numbers.
• Effective verbal and written communication skills.
• Effective computer skills.
• Ability to think independently and make appropriate decisions.
• Ability to perform multiple tasks through effective prioritization and time management and demonstrate attention to details.

Technical/Functional Competencies

• Excel
• Word
• Blacknight MSP/Director

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [email protected] for assistance.