We’re recruiting for the latest member of our Mortgage Servicing Team.
If you enjoy working in a busy and fast paced environment, are able to organise and manage multiple workloads, then this may be a great opportunity for you!
You’ll gain knowledge and experience in the Financial Service Sector including our products and services, continuous learning, development, and support in progressing your career.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You will be joining the Mortgage Servicing Team within Homes Operations, consisting of 10 multi skilled colleagues, servicing customers mortgage accounts, we have customers at the forefront of everything we do. We work closely with several teams across the Society, including our Contact Centre, and our branches as well as external contacts i.e., solicitors. Our core role is to carry out our customers requests in a timely manner and with accuracy, ensuring we get things right the first time.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days
• Matching employer pension contribution (up to 10% per annum)
• Colleague mortgage (conditions apply)
• Salary sacrifice scheme for hybrid & electric car
• A commitment to training and development
• Private medical insurance for all our colleagues
• 3 paid volunteering days per annum
• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
We’re looking for individuals to assist with the administration of our customers mortgage accounts , it’ll involve working closely with other members of the team, the wider department and individually when dealing with specific customer requests.
You’ll also;
Complete administration tasks from the workflows within Service Level Agreements (SLA’s)
Complete outbound calls to customers & third parties.
Liaise over the phone with internal colleagues from our contact centre, branches and the wider society when required.
Be responsible for submitting timely and accurate daily statistics and work volumes.
Consistently maintain a high quality of work and ensure no negative poor customer outcomes are caused
Identify any errors or issues from checks to continually review the processes to ensure a first class service to our customers
Stay up to date with regulation requirements, data protection, financial crime, treating customers fairly and the implementation of the Disaster Recovery Plan
What Do We Need From You?
It’s important you have great organisation and prioritisation skills in order to deal with the workflow queues effectively and efficiently, you’ll need to be able to meet deadlines and keep within agreed timescales.
You’ll also have;
Ability to use initiative to making key decisions.
Experience in following procedures and policies
Effective listening and communication skills – both written and verbal
Willingness to learn and manage your own development
Ability to communicate with various stakeholders at all levels.
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What We Do
Not just another building society. Not just another job.
Imagine how good it would feel to help someone choose the mortgage they’ll use to buy their first home. Or the account they’ll use to save for it. We’ve been helping people make big financial decisions since 1853. It’s why over a million customers trust us as a good place for their money, and why our colleagues say we’re a good place to work.
The Bailey (our head office)
The Bailey is the vibrant hub where you’ll find all our central functions. We’re always looking for new talent because we love hearing new ideas. You can choose from a variety of roles that range from marketing and IT, through to audit, risk, products, digital and more – or maybe you’ll join our lively contact centre team. We’re based in Skipton, just a short train ride from Bradford and Leeds, we’re a stone’s throw from the A65 and have some cracking views of the Yorkshire Dales.
Our network of UK branches
Our branch colleagues are the face of Skipton Building Society. They’re relationship-builders, team workers, great talkers and they’re brilliant at listening too. Everything they do is designed to help customers make the best financial decisions, whether that’s choosing the right kind of savings account or having a full financial review.
The Skipton culture
Happy colleagues mean happy customers. So, when we recruit, we don’t just think about what’s in it for us, we think about what’s in it for you. It’s one of the reasons we’ve been recognised as one of The Times Best Companies to Work for the last 6 years.
Mind, body and spirit
With our colleagues’ support, we’ve created a culture that promotes diversity and inclusion. We understand the rich diversity in our Society, and how harnessing that diversity through effective inclusive practice has profound benefits for individuals, teams and the Society it self. This includes a progressive approach to personal well-being.
