SuperCom is seeking an enthusiastic, collaborative, and highly motivated Monitoring Tech Support Specialist to join our 24/7 monitoring and support center. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. Providing constant technical support to partners and customers remotely from our Miami offices using all methods of communication (email, phone, remote sessions, etc.)
Availability to work mainly night shifts, 00:00-8:00 am.
The position includes:
- Providing technical support for customers and partners via inbound calls, our ticketing system and email.
- Troubleshooting and diagnosing hardware & software issues and escalating as necessary.
- Processing monitoring alerts according to defined protocols.
- Ability to work well under pressure and maintain a positive attitude.
- Providing timely information to customer-facing teams to improve overall customer satisfaction.
- Availability to work mainly night shifts, 00:00-8:00 am.
- Full-time position with 5 shifts per week.
Salary: $38,000–$42,000 annually, depending on experience and qualifications.
- At least 1 year of experience in a tech support or customer service position.
- High School Diploma or equivalent- must.
- Excellent analytical and problem-solving skills with a strong sense of customer commitment.
- Experience in a tech support or customer service position- an advantage.
- Basic knowledge of hardware & software platforms.
- Quick learner & detail-oriented.
- Able to handle multiple tasks and prioritize effectively.
- Excellent verbal and written communication skills.
- Fluent in Hebrew, with strong verbal communication skills- an advantage.
- Prior experience in a technical support or helpdesk role- an advantage.
- Experience with tech support web tools, such as Jira Service Desk- an advantage.
- Familiarity with SQL Server databases for troubleshooting and support tasks- an advantage.
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What We Do
Since 1988, SuperCom(NASDAQ:SPCB) has been a leading global provider of traditional and digital identity solutions, providing advanced safety, identification and security solutions to governments and organizations, both private and public, throughout the world. Through its proprietary e-Government platforms and innovative solutions for traditional and biometrics enrollment, personalization, issuance and border control services, SuperCom has inspired governments and national agencies to design and issue secured Multi-ID documents and robust digital identity solutions to its citizens and visitors. SuperCom offers advanced, secure mobile payments ranging from mobile wallet to mobile POS, using a set of components and platforms to enable secure mobile payments and financial services. SuperCom is a global provider of a unique all-in-one field-proven RFID & mobile PureSecurity advanced solutions suite, accompanied by advanced complementary services for various industries, including healthcare and homecare, security and safety, community public safety, law enforcement, electronic monitoring, livestock monitoring, and building and access automation.
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