Why Join dLocal?
dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.
What will I be doing?
- Generate reports and be able to monitor important industry metrics.
- Monitor and identify anomalies or patterns at an early stage in order to prevent them from escalating.
- Whenever necessary: involve, escalate and communicate with other teams through the correct channels in a timely and clear manner.
- Perform the troubleshooting and make the necessary adjustments to ensure operations are not affected.
- Innovate and be able to find new ways of optimizing processes internally in order to improve our customer experience.
- Prioritize and respond to urgent tasks.
- Maintain up-to-date knowledge of technical processes, functions, and requirements.
- Manage tickets, questions, and issues reported by customers.
- Follow up issues internally in order to assure that SLAs are fulfilled.
What skills do I need?
- Bachelor's degree or student.
- Availability to work during weekends.
- Experience working in the payments or tech industry is a plus.
- Strengths: proactive, independent, critical thinking, issue prevention attitude anticipating potential incidents, great energy, decision making.
- Knowledge of analytical tools is a plus: Excel, SQL, Databases, Kibana, etc.
- Advanced/Fluent English.
- Working from Tuesday to Saturday- 7 am to 4 pm (1 hr break)
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Work From Anywhere: Team members can work while traveling for up to 3 months every year.
Skills Required
- Bachelor's degree or current student status
- Availability to work weekends
- Advanced or fluent English
- Availability to work Tuesday through Saturday, 7 a.m. to 4 p.m., with a one-hour break
- Experience in the payments or technology industry
- Knowledge of analytical tools such as Excel, SQL, databases, or Kibana
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries. With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce: Payins: Accept local payment methods Payouts: Compliantly send funds cross-border Defense Suite: Manage fraud effectively dLocal for Platforms: Unify your platform’s payment solution Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
