Company: Protos Security
Job Title: Monitoring Lead
Reports To: Manager, Monitoring
Location: Norcross GA, On-Site
Company Overview
Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.
We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.
Position Summary
Protos Remote Services has an immediate need for a Monitoring Lead to join their rapidly growing team. This position is on-site in Norcross, GA and operating hours are overnight.
Essential Duties & Responsibilities
- Monitor live streaming of surveillance cameras for suspicious activity
- Identify patterns and abnormalities
- Respond to camera alerts per established protocols
- Alert local authorities and/or organizations for critical incidents
- Review archived camera footage
- Provide excellent customer service
- Assist the Monitoring Supervisor with managing the performance a team of approximately 35 Monitoring Specialists and Monitoring Leads to ensure activities shown on camera surveillance are properly responded to and documented
- Responsible for assisting with the training of new-hire Monitoring Specialists
- Responsible for preparing and distributing detailed reports of site-related incidents to property managers and stakeholders
- Responsible for regular communication on day-to-day activities and issues to the Monitoring Supervisor and Monitoring Manager
Qualifications & Experience
• High School Diploma or equivalent required
• Proficient computer skills and ability to learn new software
• Positive, professional demeanor
• Must be detail oriented, focused, and reliable
• Ability to multi-task while still meeting service expectations
• Previous experience in security, loss prevention or remote monitoring required
- Supervisory/management experience preferred
Why You’ll Love Working With Us
At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:
- Purpose Driven Work – Every role contributes to building smarter, more secure environments
- Growth Opportunities – Mentorship, cross functional projects, and career development
- Collaborative Culture – Open communication, respect, and team first thinking
- People First Values – Inclusive culture and generous employee support
Benefits Include:
- Competitive compensation
- Health, Vision, Dental, and Life Insurance
- Employee Assistance Program
- FSA / HSA
- 401(k) with employer contribution
- Excellent Paid Time Off (24 days)
- Collaborative work environment (and great coffee!)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.
Skills Required
- High School Diploma or equivalent
- Previous experience in security, loss prevention, or remote monitoring
- Proficient computer skills and ability to learn new software
- Ability to work on-site overnight in Norcross, GA
- Detail oriented, focused, and reliable
- Ability to multi-task while meeting service expectations
- Positive, professional demeanor
- Supervisory/management experience
What We Do
Protos Security, a premier nationwide provider of security guard and off-duty police services, specializes in putting clients back in control of their security program by providing oversight to fulfill any assignment requested, reduce costs, increase incident reporting and ultimately deliver the peace of mind you expect. We provide Nationwide Security Management for all your permanent, temporary, and emergency guard and off duty needs. One call or email activates our nationwide network of vetted security professionals. All invoices are generated using our proprietary time & attendance system which is easily accessible; eliminating inaccurate billing & minimizing accounting overhead. Also, receive quick, relevant information with immediate verbal access within minutes of an incident directly to your email or Protos App designed to mitigate risk and loss.
