Monitoring & Escalation Specialist

Posted Yesterday
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San Pedro Sula, Cortés, HND
In-Office
Entry level
Transportation
The Role
Coordinate and dispatch drivers, monitor shipments and driver activity using tracking systems, communicate with drivers/customers, update shipment data, escalate incidents, support incident reporting, ensure compliance and identify process improvements.
Summary Generated by Built In

Charger Logistics is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing innovative logistics solutions, Charger Logistics has grown into a leading transportation provider and continues to expand.

We invest in our employees by providing opportunities to learn, grow, and advance within the company. We are an entrepreneurial organization that values innovation, initiative, and collaboration. As we continue to grow, we are looking to add a motivated individual to our team.

Schedule Availability

Morning Shift: Sunday – Thursday, 6:00 AM – 3:00 PM (alternating Fridays)

Responsibilities:

  • Coordinate and dispatch drivers for pickups and deliveries while optimizing routes and ensuring on-time performance.
  • Monitor shipment progress, driver activity, and operational updates using internal systems and tracking tools.
  • Communicate with drivers, customers, and internal teams to provide updates and resolve issues efficiently.
  • Maintain accurate shipment data and update load information in internal systems and customer portals.
  • Adjust routes and plans based on operational needs, traffic conditions, and business priorities.
  • Monitor operations in real-time to identify and escalate any irregularities, incidents, or risks.
  • Support incident reporting and collaborate with internal teams to address operational or safety-related concerns.
  • Ensure compliance with company procedures, safety standards, and workplace policies.
  • Contribute to continuous improvement by identifying opportunities to enhance efficiency and service quality.

Requirements
  • College diploma or University Degree.
  • Experience in dispatch, logistics, or operations preferred
  • Strong multitasking and problem-solving skills in a fast-paced environment
  • Comfortable using tracking systems, communication tools, and operational software
  • High attention to detail and ability to remain calm under pressure

Benefits
  • Competitive Salary
  • Career Growth
    "In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.
    We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you.
    We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”

Skills Required

  • College diploma or University degree
  • Experience in dispatch, logistics, or operations
  • Strong multitasking and problem-solving skills in a fast-paced environment
  • Comfortable using tracking systems, communication tools, and operational software
  • High attention to detail and ability to remain calm under pressure
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The Company
Brampton, Ontario
615 Employees

What We Do

Charger Logistics'​ strives to offer the best client focused logistics solution. We start with flexibility. By offering various safe and efficient solutions for all product sizes, weights and sensitivities our limits are minimal. Additionally, our network, various locations throughout North America and fleet size allow us to offer our clients what they need every time. Charger Logistics was founded in the early 2000's and has grown by leaps and bounds since then. From owning a single truck to owning a fleet of over eight-hundred trucks, two-thousand trailers including reefers, dry vans, chassis, flat beds, step decks and more! A lot has changed however, our commitment to our clients will never change.

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