Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.
Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
We're not just players; we're game-changers.
Role Overview:
Key Responsibilities:
• Build and maintain operational dashboards covering application availability, infrastructure health, API performance, business transactions, and database health.
• Configure and tune monitoring thresholds and alerts.
• Reduce alert noise and improve actionable alerting.
• Correlate logs, metrics, and application events during incidents.
• Identify monitoring gaps and recommend additional instrumentation.
• Develop SLA and operational-performance dashboards.
• Produce availability, incident, and monitoring reports.
• Administer Jira workflows used by the Operations team.
• Configure Jira queues, SLAs, workflows, notifications, dashboards, and reports.
• Support automation of ticket creation and operational workflows.
• Ensure alerts are routed to the correct operational teams.
• Support major incident investigations with observability data.
• Maintain monitoring standards and documentation.
• Continuously improve proactive incident detection.
Preferred Qualifications:
• 2+ years in monitoring, observability, application support, or IT operations.
• Jira administration certification is advantageous.
• AppDynamics or observability certification is preferred.
• ITIL Foundation preferred.
Required Technical / Professional Skills:
• GCP Cloud Monitoring
• Grafana
• Elastic / Kibana
• Application Performance Monitoring
• Log analysis and correlation
• Metrics and observability concepts
• Alert configuration
• Threshold tuning
• Dashboard creation
• SLA/SLO monitoring
• Jira/Jira Service Management administration
• Jira workflows and queues
• Jira automation
• Operational reporting
Skills Required
- Bachelor’s degree in IT, Computer Science, Engineering, or equivalent
- 2+ years of experience in monitoring, observability, application support, or IT operations
- Jira administration certification
- AppDynamics or observability certification
- ITIL Foundation
- AppDynamics
- GCP Cloud Monitoring
- Grafana
- Elastic/Kibana
- Application performance monitoring
- Log analysis and correlation
- Metrics and observability concepts
- Alert configuration and threshold tuning
- Dashboard creation
- SLA/SLO monitoring
- Jira/Jira Service Management administration
- Jira workflows and queues
- Jira automation
- Operational reporting
What We Do
Infinite pl is a Riyadh-based, digital-led tech firm and public-private technology venture builder. As a joint venture between SPL and RAI Digital, the company is on a mission to disrupt and transform the global logistics landscape. It delivers cutting-edge digital solutions, platforms, and infrastructure intended to enrich the experiences of governments, businesses, and residents, supporting Saudi Arabia's emergence as a digital logistics pioneer.
