12-hour schedule (7am-7pm) with alternating weekends
Pay rate: $19 an hour plus a performance incentive
Located in Union, New Jersey, our state -of-the-art call center facility is the most advanced alarm and emergency monitoring center in the United States. By joining an award-winning company, you will work with a team of alarm and emergency monitoring industry recognized experts, continuously learn new skills, and work together to save lives!
As a Monitoring Associate, you will help our high-profile and elite clienteles all over the country protect their properties.
Responsibilities:
- Provide high-quality customer service to our clients in order to maintain high overall customer satisfaction while answering and addressing real-time alarms
- Assist customers with troubleshooting, technical support, security installation, and other account maintenance issues
- Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times
- Coordinate cross-functionally with other departments, when necessary
- Utilize multiple tools and systems to provide the best solutions for customers
Requirements
- 1+ years of experience in customer service or call center environment
- Comfortable using a computer and modern technology
- Ability to work in a fast-paced high volume call center environment
- Excellent written and verbal communication skills
- Detail oriented and strong desire to help others
- Access to reliable transportation
Salary Description
$19.00 per hour
What We Do
Affiliated Monitoring combines over 40 years experience in alarm, fire and PERS monitoring with the latest technology to service security professionals nationwide. Affiliated Monitoring invests in the people, services, technology and infrastructure to help alarm dealers meet the security challenges of today and the future.
