In the Managed Services department, customers rely on us to keep their MongoDB databases running smoothly, making us essential to the success of their business. With 24/7 support from world-class DBAs, we deliver high-quality service to Percona customers around the globe.
From managing incidents and outages to executing complex projects and providing proactive recommendations for environment improvements, our focus is always on customer satisfaction and delivering measurable business results.
What You Will Do
Participate in the management and operations of customer's MongoDB deployments.
Troubleshoot and resolve issues related to database availability and performance.
Plan, schedule, and perform technical tasks to deliver the best solutions on time.
Deliver proactive tasks to improve the stability, performance, and fault tolerance of customer environments.
Advanced performance tuning, including optimizing queries, indexing, and storage.
Implement security best practices (RBAC, encryption, auditing).
Proactively manage capacity planning, ensuring appropriate server sizing in anticipation of growth requirements.
Collaborate with the backend, platform, infrastructure, and Site Reliability Engineering (SRE) teams to develop and contribute to automation, monitoring software, and other critical tools and scripts.
What You Have Done
Technical Skills
3+ years experience with MongoDB technology, ideally in a customer-facing role OR 5+ years experience with distributed software administration coupled with reasonably high MongoDB knowledge.
Experience with MongoDB versions 3.0 through the latest release (version 8) is required.
Strong knowledge of backup & recovery strategies.
In-depth knowledge of MongoDB's storage engine, replication, sharding, indexing, and backup methodologies.
Experience managing MongoDB environments across various infrastructures, including on-premise and major cloud platforms such as AWS, Azure, and GCP.
Familiarity with Percona tools, such as Percona Monitoring and Management and Percona Backup for MongoDB, is a plus.
Non-Technical Skills
Ability to independently assess the impact of issues on customer environments.
Capable of executing approved change management and implementation plans.
Adherence to incident management and operational procedures.
Strong written communication skills in English.
Ability to write clear, concise technical reports and documentation.
Effective interpersonal skills to collaborate with internal teams and customers.
Able to explain complex technical concepts to both technical and non-technical stakeholders.
Positive, helpful, and team-oriented attitude.
Eagerness to learn and grow in database management systems.
Willingness to contribute to the continuous improvement of operational processes
What Will Make You Stand Out
Design and maintain large-scale multi-region Sharded Clusters and Replica Sets.
Proficient in Linux environments (both RedHat and Debian distributions).
Experience with MongoDB Atlas and Cloud Manager is highly desirable.
Proven experience in cluster migration across datacenters, cloud environments, or hybrid setups, ensuring zero to minimal downtime.
Experience with at least one major programming language (e.g., PHP, Java, Node.js, Go, Python, Ruby) and/or client application programming experience used with MongoDB is required.
Optimize full-stack infrastructure, including Linux kernel/I/O tuning and Kubernetes-managed MongoDB deployments, for high availability and scalability.
Proficient in developing and delivering presentations.
Proficiency with at least one configuration management or automation tool such as Puppet, Chef, Ansible, Vagrant, or Terraform.
Proven capacity to create scripts and automation playbooks, leveraging tools such as Bash, Python, and Ansible, to streamline routine database administration tasks.
Working Hours
We operate on a Follow the Sun support model with four global shifts. This position covers the EMEA shift (based in UTC time zone):
APAC shift: 12:30 AM – 6:30 AM UTC
EMEA shift: 6:30 AM – 12:30 PM UTC
US East shift: 12:30 PM – 6:30 PM UTC
US West shift: 6:30 PM – 12:30 AM UTC
Each team member is assigned on-call duties every other weekend, covering 12 hours on Saturday and 12 hours on Sunday. Some travel may be required for internal meetings.
Apply now and let’s build something amazing together! 🚀
Why Percona?
At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.
Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.
If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!
Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!
Top Skills
What We Do
Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. With Percona's open source database expertise, your business can avoid downtime and outages, meet expected customer experience, foster operational and developer collaboration, and manage enterprise risks through sound database architecture frameworks.
Our global experts are available 24x7x365 and have worked with over 3,000 clients worldwide – including the largest technology companies.
Percona is the champion of unbiased open source database solutions and provides the best solution for our customers regardless of their database architecture or platform. Our software is 100% free and open source, and is a drop-in replacement for MySQL and MongoDB databases.
Percona was founded in August 2006 by Peter Zaitsev and Vadim Tkachenko and now employs over 250 people (and growing!) located in almost 40 countries. Our large and diverse customer list boasts one of the highest renewal rates in the business. Our expertise is visible in our widely read Percona Database Performance blog and our book High Performance MySQL.
