Modern Workplace Tech Bar Support - Birmingham

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We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

• JOB TITLE: Modern Workplace Tech Bar Support
• SALARY: £32,395
• LOCATION: Colmore Row, Birmingham.
• HOURS: Full-time, covering 08:00 to 17:00, Monday to Friday. Starting in Mid August
• WORKING PATTERN: 5 days a week. The role is primarily based in Birmingham with flexibility for other close locations as the need arises.

About this Opportunity

Are you someone who loves technology and enjoys helping others solve their tech-related challenges?

Do you have excellent customer service skills?

If yes, then we have an exciting opportunity for you. We're looking for someone with a technical background to work at the Lloyds banking Group Tech Bar and provide world-class IT support.

The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their problematic devices and learn about LBG's latest offerings. Our mission is to make technology accessible and inclusive to all.

As a technical support expert you'll work as part of a team where your diagnostic skills and communication (both verbal and written) with the customers and technical teams will be crucial to deliver an extraordinary support experience.

We follow a standard working day pattern, covering the business from 08:00 to 17:00, Monday to Friday. The role is primarily based in Birmimgham with flexibility to support other close locations as the need arises.

This role will require you to be on-site 5 days a week as you will be providing in-person support. No hybrid working.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you'll too…

What you’ll need

• Excellent problem-solving skills & attention to detail
• Effective communication skills, both verbal and written
• Ability to build relationships with your colleagues, platform teams, and partners at all levels across the business
• Must be able to work alone and unsupervised, using initiative when necessary
• A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
• Must be well-presented

The type of technical skills you'll ideally need to have for the role will be :

• 1 - 2 years Microsoft Windows technical support experience
• Strong knowledge of Windows 10/11 and the Office 365 Suite
• Experience in handling Incidents
• In-depth troubleshooting knowledge of Office 365 Suite
• Competent in using and supporting Microsoft Teams
• Support of mobile technologies and BYOD using the O365 suite.
• Experience in fixing remote connection issues and providing training to the business on how to use remote technologies
• Familiar with building, configuring, and troubleshooting desktops and laptops
• Solving Network issues.
• Technically coach junior members of the team to deliver world-class IT support and provide the best colleague experience.

And any experience of these would be really useful

• Previous experience on a Tech Bar/Walk-up Support service
• Active Directory and Exchange administration knowledge
• Understanding of Azure and Intune
• Experience using ServiceNow
• Any previous support experience with Macs and JAMF would be highly beneficial

** Please note ** An open house call with Q&A was recently held for a similar position for the Manchester Tech Bar.  If you wish to find out more about the role and the team, please see link for the call recording below:

Open House Call - Modern Workplace Tech Bars Support Roles - Manchester & Halifax-20250228_100329-Meeting Recording.mp4

About working for us

As a new colleague, you’ll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

So if you possess the skills we’re seeking then get in touch, we’d love to hear from you.

Together we make it possible!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.