Roles & responsibilities:
Monitor and optimize the performance and security of end-user devices, M365 services, Intune, and Active Directory.
Develop and maintain documentation for end-user computing and modern workspace environments.
Implement and manage Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and other M365 applications.
Utilize Intune for device management, ensuring compliance with security policies and seamless integration with other IT services.
Manage the deployment infrastructure, configuration management, and maintenance process of Windows and MacOS systems and applications.
Strong knowledge of Entra Enterprise Applications, Application Registrations and best practice for securing Identity in Entra ID and Active Directory.
Contribute to the IT Engineering roadmap, and plan and deliver IT projects.
Collaborate with IT Service team to ensure a seamless user experience across all platforms. Develop and maintain documentation for Windows and MacOS system standards, procedures, and configurations.
Design, deploy, and manage end-user computing environments, including desktops, laptops, mobile devices, and virtual desktops.
Provide escalation support for IT Service team for end-user devices, M365 services, Active Directory, and Intune.
Mentoring and technical development of the IT Service Team.
Stay up to date with the latest trends and technologies in end-user computing, modern workspace, and identity management.
Experience and skillsets required:
Minimum of 5 years’ experience in a IT support or engineering role.
Minimum of 2 years’ experience managing Intune and Entra ID.
Strong knowledge of M365 application suite.
- Strong knowledge of Active Directory, Entra ID, Intune, Conditional Access.
- Deep understanding of security concepts in the End User Compute and M365 space.
- Proven skills with scripting and automation using PowerShell and other scripting languages.
- Strong knowledge of using Intune to manage Windows 11 and MacOS including enrollment, administration, and configuration.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
Skills Required
- At least 5 years of experience in an IT support or engineering role
- At least 2 years of experience managing Intune and Entra ID
- Strong knowledge of the Microsoft 365 application suite
- Strong knowledge of Active Directory, Entra ID, Intune, and Conditional Access
- Deep understanding of security concepts in end-user computing and Microsoft 365 environments
- Experience with scripting and automation using PowerShell and other scripting languages
- Strong knowledge of using Intune to manage Windows 11 and macOS, including enrollment, administration, and configuration
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
What We Do
As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide. From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey. Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data. For more information, please visit www.keyloop.com
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