D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.
Job Summary
We are looking for a Modern Workplace Analyst to take ownership of the maintenance, development, and improvement of our end-user systems. While our environment is primarily based on Microsoft solutions, particularly Microsoft 365, it also involves other technologies that support a modern and collaborative workplace.
Key Responsibilities
- Manage and maintain the Microsoft 365 environment, ensuring availability, stability, and optimal performance.
- Troubleshoot incidents, identify root causes, and implement solutions to minimize service disruption and prevent future issues.
- Process license requests in line with the established approval workflow.
- Monitor system health and stay informed about upcoming platform changes to effectively prepare and guide users through transitions.
- Carry out routine monitoring and analysis, including audit log reviews, system and storage usage reports, site growth tracking, and quota management for site collections.
- Support and operate teleconferencing platforms, device management tools, email systems, and cloud-based shared directories.
- Contribute to the testing and validation of both on-premises and cloud-based product deployments.
- Actively participate in O365 tenant administration activities.
- Serve as a technical lead for assigned projects from initiation to successful completion, ensuring all technical aspects are covered.
- Coordinate upgrade and patching processes where required.
- Identify and recommend enhancements to end-user systems to improve performance, usability, and security.
- Strong communication skills with the ability to engage effectively at all levels of the organization.
- Flexibility to travel when needed.
- Bachelor’s degree in a relevant field and at least 3 years of IT experience.
- Experience working with Microsoft support to resolve escalated issues.
- Current Microsoft 365 certifications (and commitment to keeping them up to date).
- Self-motivated, capable of managing multiple priorities, with strong teamwork and problem-solving abilities.
- Availability for occasional out-of-hours emergency support for critical applications.
- Proven experience in administering O365 and Active Directory.
- Familiarity with SCCM and/or Intune is an advantage.
- Basic understanding of networking concepts such as IP, DNS, and SMTP.
- Willingness to provide a recent criminal record extract (not older than three months).
- Employee referral bonus program
- Friendly international environment
- Broad range of activities, tasks, and projects
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
Is IT in your DNA?
Top Skills
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies.
Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals.
Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management.
Company Profile
Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT.
Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified.
We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
