Moderator

Job Description:

The Wall Street Journal is looking for a comment moderator to join its small Moderation team. This position involves the review of reader comments on select news stories and all Opinion pieces that publish on WSJ.com. Readers come to our conversation spaces looking to participate in an informed and thoughtful debate on the most important news facing the world today. Our goal is to support a civil conversation that is open to readers of all points of view.

The ideal candidate will be comfortable reading hundreds of audience comments each day and making objective decisions quickly about whether these comments meet our guidelines for publication. Most comments will be pre-screened by an AI filter but require human review. You should have a judicious eye, a passion for community building and some experience with online discussion groups as a manager or contributor.

You will:

• Maintain a high-quality user experience

• Review comments posted by WSJ.com readers in a timely manner

• Reply to reader inquiries about moderation decisions

• Develop best practices to promote positive behavior and encourage reader participation

• Collaborate with teammates on moderation guidelines

• Watch the homepage for breaking news that should be open to conversation

• Provide quality assurance for comments sections that have already been moderated

You have:

• Superb judgment in moderating comments

• Prior experience moderating or facilitating online communities or discussion groups

• A strong, demonstrable passion in journalism and the news of the day

• Outstanding communication and time management skills

• Enthusiasm about shaping the future of reader engagement and online communities at The Journal

• Flexibility around working hours. This position will require evening and weekend work because we have to be responsive and active online when our audience is online.

• Bachelor's Degree preferred

Remote applicants will be accepted, as this can help us meet our commenters’ needs 24/7. This position will report to the Deputy Editor, New Audiences & Community. 

To apply, please submit a resume and cover letter.

The Journal’s reporters, editors, developers, and audio and visual journalists create important and impactful stories, firmly rooted in fact and adhering to the highest ethical standards. We report without fear or bias, and we maintain a proper sense of perspective, detachment and objectivity in our reporting.

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - News - WSJ

Job Category:

Editorial/Journalism

Union Status:

Union role

Pay Range: 55,000 - 65,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..