Mobility Mentor Case Manager

The Mobility Mentor serves as a coach and guide for families enrolled in Mobility Mentoring Programs. The Mentor will coordinate services for families using an adaptation of the Economic Mobility Pathways Bridge to Self-Sufficiency, conduct assessments, identify interventions, guide the development of family goals, make referrals to outside resources, and oversee the provision of those services. The Mobility mentor will work with families primarily in their homes, or in convenient community locations near families homes and/or workplaces within the cities of Norfolk, Virginia Beach, Chesapeake, Portsmouth & Suffolk.

RESPONSIBILITIES

Mentor/Coaching:

• Provide one-on-one coaching and mentoring, specifically around financial goals, as well as addressing family challenges and helping to connect participants and family members to appropriate resources
• Regularly evaluate activities and accomplishments of participants with respect to their established goals and provide incentives as appropriate
• Establish appropriate, professional, and supportive relationships with participants
• Ensure that all participants understand program guidelines and remain focused on self-sufficiency goals
• Document participant files consistently, completing all relevant forms, including onboarding, assessments, and all required documents within specified guidelines.
• Provide or arrange transportation for participants to appointments and activities within program parameters
• Work collaboratively with supervisors, peers, and partners to effectively evaluate efforts and collaboratively make course changes if deemed appropriate
• Establish collaborative partnerships with other public and private agencies/services and establish ongoing linkages and supports for participants.
• Provide facilitation and development of participant community group meetings as needed
• Complete ongoing training as required
• Other duties as assigned

Customer Service:

• Provides service to internal and external customers according to standards as outlined in ForKids Customer CARE Manual.

Financial Management:

• Uses agency resources (financial and non-financial) prudently.
• Acknowledges and follow financial policies of the agency.

Grants Data Management:

• Accurately completes all required data reporting in accordance with established guidelines.
• Participates in all scheduled data collection trainings.

Community Engagement:

• Attend community events in order to build the mobility mentoring network
• Provide presentations at partner agencies to help generate referrals and referral sources
• Participate in development and fundraising activities as needed and requested (ex: meeting with donors, providing tours, attending fundraising events).
• Regularly engage, support and collaborate with volunteers to provide a meaningful experience.

Education and Experience:

Bachelors degree from an accredited college or university in a social-services related field. Minimum of two years of experience in case management or related field experience is required.

Essential Functions, Knowledge, Skills and Abilities:

• Knowledge of community resources
• Knowledge of financial literacy practices
• Knowledge of child protection standards and procedures
• Basic knowledge of principles, procedures, techniques, trends, and literature of strengths-based and participant driven program models.
• Basic knowledge of principles of community organizing, service coordination, and advocacy to initiate/coordinate service delivery and follow-up services.
• Basic knowledge of scope and activities of public and private health, social service, advocacy, educational, and workforce development agencies in order to enhance stability of participants and their families.
• Effective oral and written communication skills
• Ability to teach goal planning process.
• Ability to independently solve problems and provide guidance to other team members
• Ability to accurately track and report data.
• Ability to maintain meticulous and up-to-date case files.
• Ability to correctly assess situations within scope of responsibility and to make sound judgments within existing laws, policies and regulations.
• Ability to establish and maintain effective working relationships with parents, children, co-workers and with representatives of other agencies and programs.
• Knowledge of the use of personal computers and standard office software.
• Valid drivers license with no more than three minor driving violations and/or accidents combined within the last three years, and no major moving violations in the past five years.