Job Summary
Job DescriptionJoin our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services.
You’ll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience.
This is a great opportunity to grow your career in customer service and technology.
You don’t need to know everything from day one—we value curiosity, clear communication and a willingness to learn.
PLEASE NOTE : This role is for a fixed term of 12 months.
What you’ll do
- Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.
- Record and manage enquiries, incidents and requests in the service management system.
- Use work instructions to identify issues, provide first-level support and escalate when needed.
- Keep customers informed with clear, accurate and timely updates.
- Maintain device, SIM and service records
What you’ll bring
This role requires Baseline Security Clearance; NV1 clearance is preferred.
We’re looking for someone who:
- Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting.
- Communicates clearly and enjoys helping people solve problems.
- Is organised, dependable and comfortable learning new systems and processes.
- Works well with others and takes ownership of tasks through to resolution.
- Holds a Baseline security clearance. An NV1 security clearance is preferred.
And helpful, but not essential
- An ICT qualification or certification.
- ITIL certification or a basic understanding of ITIL.
Skills Required
- Baseline Security Clearance
- Customer service experience supporting mobile phones, IT service desk, contact centre, retail, or another customer-focused setting
- Clear communication and ability to help customers solve problems
- Ability to learn new systems and processes
- Organisation, dependability, teamwork, and ownership of tasks through resolution
- ICT qualification or certification
- ITIL certification or basic understanding of ITIL
- NV1 Security Clearance
What We Do
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
