Mobile Operations Manager

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Mobile Operations Manager has end-to-do operational accountability for Sparklight Mobile, ensuring reliable, scalable, and customer‑friendly mobile operations. This role serves as the central operational leader across activation, provisioning, billing, and ongoing support—driving operational excellence while partnering closely with Product, Engineering, Billing, Care, Sales, and external vendors.

This is a highly visible role focused on scaling mobile operations beyond pilot phases, strengthening operational maturity, and delivering consistently excellent customer outcomes.

What You’ll Do

• Own end‑to‑end mobile operations for Sparklight Mobile, ensuring activation, provisioning, billing, and support functions operate reliably at scale with minimal customer friction.

• Lead frontline and support readiness, translating mobile complexity into clear training, documentation, and playbooks that enable consistent execution and strong customer experiences.

• Serve as the central cross‑functional owner for Mobile operations, aligning operational execution with business strategy across Product, Engineering, Billing, Care, Sales, and external partners.

• Define, monitor, and act on mobile operational KPIs, using data and root‑cause analysis to reduce defects, improve performance, and protect revenue.

• Anticipate scale‑related risks and drive sustainable, long‑term solutions, increasing automation, standardization, and operational maturity as the business grows.

• Act as an escalation owner for high‑impact customer or system issues, balancing immediate resolution with durable fixes.

Qualifications

• 7+ years of experience in customer operations, service delivery, or operational support within telecom, wireless, broadband, or technology‑enabled services environments

• Direct ownership of complex operational workflows, including provisioning, activation, billing, or customer lifecycle management across multiple systems

• Proven experience supporting large‑scale product launches or platform migrations, with accountability for operational readiness and frontline enablement

• Strong cross‑functional leadership experience, partnering effectively with Product, Engineering, Billing, Care, Sales, and external vendors

• Demonstrated ability to leverage data and KPIs to identify issues, perform root‑cause analysis, and implement sustainable operational improvements

• Experience serving as an escalation point for high‑impact operational or customer issues

Preferred Qualifications

• Wireless or MVNO experience, including SIM/eSIM workflows, number porting, device compatibility, and carrier integrations

• Experience managing vendor and partner relationships, including SLAs, incident coordination, and launch readiness

• Strong understanding of telecom billing and finance processes, including rating, invoicing, credits, discounts, and revenue protection

• Experience designing scalable operating models, SOPs, and automation to support growth and expansion

• Exposure to PCI, compliance, or regulatory requirements within telecom or payments environments

• Change management or transformation experience in high‑growth or post‑acquisition environments

• Proven ability to translate technical complexity into clear, actionable guidance for frontline teams

• Hybrid or remote work environment with collaboration across multiple time zones

• Flexibility outside standard business hours may be required to support launches, incidents, or partner coordination

• Periodic participation in high‑impact operational events such as product launches, system changes, or outages

• Limited travel may be required for vendor meetings and cross‑functional planning sessions

Core Competencies

• Committed: Values every customer and works diligently to earn and retain their trust while supporting our communities

• Helpful: Delivers solutions with expertise, respect, and empathy

• Proactive: Anticipates customer needs and works to create seamless, rewarding experiences

• Personal: Understands customers deeply and tailors communication to meet their expectations

Benefits

Cable One and our family of brands offer a comprehensive benefits package designed to support our associates’ health, financial well‑being, and career growth, including:

• Medical, dental, and vision coverage starting day one

• Life insurance for associates and eligible dependents

• Paid time off (vacation, holidays, and personal/sick time)

• 401(k) with 100% company match starting day one (up to 5% of eligible compensation)

• Group Legal Plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 in the first year)

• Annual community support initiatives across the U.S.

• Associate recognition and awards programs

• Career advancement opportunities

• Collaborative, team‑oriented work environment

We’re an Award‑Winning Company

Our Commitment

Diversity reflects the communities we serve and the associates who drive our success. At Cable One and our family of brands, we believe our unique backgrounds, experiences, and perspectives make us stronger—together. “Stronger Together” is more than a phrase; it’s how we work, collaborate, and succeed every day.

Cable One and our family of brands are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected status.

Pre‑Hire Process

Job offers are contingent upon successful completion of background checks, drug screening, and reference checks. Only candidates who meet all pre‑hire requirements are approved to begin their careers with Cable One.