MOBILE OPERATIONS MANAGER
Description:
The Mobile Operations Manager will be responsible for the maintenance and onboarding of a client’s mobile program. This includes developing complex mobile journeys for a client’s customer base, as well as performing thorough end to end testing and QA (Quality Assurance) on the final solution. This role works in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement!
As a Mobile Operations Manager, roles and responsibilities on a typical day might include the following:
- Onboard clients SMS/MMS programs into the Zeta Marketing Platform.
- Owning, managing & maintaining onboarding and ongoing documentation.
- Communicating and gathering project requirements, dependencies, and timelines.
- Work closely alongside other internal teams to finalize mobile solution.
- Executing mobile campaign configurations. (i.e. webhooks, segmentation, targeting, snippets, and user journeys)
- Performing thorough Quality Assurance checks and end to end testing of user journeys.
- Triage technical issues with multiple internal teams. (i.e. Engineering, Product, Solutions, Tech Support)
- Understanding the needs of the client and performing technical adjustments according to their specification.
- Actively participating in internal and external calls to understand upcoming projects or campaigns.
- Leading client or internal training on campaign process, platform tools & custom applications.
- Work with internal teams to advocate for product enhancements.
- Beta testing product features and upgrades.
- Communicate with vendors about detailed project status, requirements, and any changes to program.
- Maintain relationships with clients by providing support, information, and guidance on their mobile program.
Qualifications and Preferred Skills:
- Knowledge of mobile best practices and legal compliances is a plus.
- Exposure to SMS/MMS (messaging) business applications and terminology is a plus.
- Experience with REST APIs and JSON is a plus.
- Must have strong critical thinking skills.
- Ability to dissect a problem into manageable actions as to maintain continuous movement towards a solution.
- Self-starter who requires minimum supervision.
- Strong written communication skills that allow you to easily breakdown complex systems in a way that non-technical clients/teams can understand.
- Strong oral communication skills that allow you to effectively communicate to our internal technical teams when discussing project requirements and dependencies.
- Effective communication skills are essential to engage with clients during onboarding and throughout project execution.
- Must have the ability to multi-task and prioritize work independently.
- Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work.
- Must have a high attention to detail with the ability to produce flawless work in rapid succession.
- Must have a strong understanding of customer service standards.
- Ability to work well in a team environment and provide support to team members as needed.
- Bachelor's degree or equivalent work experience/training.
- Proficient in Microsoft Office applications, especially Excel and Outlook, as well as Smart sheets.
Top Skills
What the Team is Saying
What We Do
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow and retain customers more efficiently.
Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.
Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
Zeta is deeply committed to enriching our people’s wellbeing and growth throughout their career journeys. Our autonomous environment gives our teammates the freedom and space to grow, be creative, and come up with innovative solutions to reinvent consumer experiences and impact brand growth.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
