Job Title -Mobile Dispensing Assistant
Location - Reading
Rota - Monday-Saturday with day off in the week to be confirmed
Salary - £26,780
At Leightons Opticians & Hearing Care, we've been caring for communities since 1928, combining exceptional clinical expertise with outstanding customer service. We're looking for a passionate and customer-focused Mobile Dispensing Assistant to join our mobile team and provide support across our practices.
This is a unique opportunity for someone who enjoys variety, meeting new people, and making a genuine difference to patients' lives. As a Mobile Dispensing Assistant, you'll travel between practices, delivering first-class customer service and helping patients find the optical solutions that best suit their lifestyle and vision needs.
What We Offer
Competitive Benefits Package
£26,780 annual salary
Company car or car allowance
Full-time and part-time opportunities available
Opportunities for career progression within a growing independent business
Ongoing training and development
Supportive and collaborative team environment
The chance to work across a variety of locations and gain exposure to different practices
Access to industry-leading optical and hearing care services
About the Role
No two days are the same in this varied and rewarding position. Working across our practices, you'll be the friendly face that welcomes patients into our stores while supporting dispensing services.
You'll play a key role in ensuring patients receive an exceptional experience from the moment they arrive through to the collection of their eyewear.
Key Responsibilities
Welcome patients and provide a warm, professional experience.
Manage appointments and maintain accurate patient records.
Support patients with enquiries both in person and over the phone.
Resolve customer concerns efficiently and professionally.
Assist patients in selecting frames and lenses that suit their lifestyle, visual requirements, and personal style.
Promote the full range of optical and hearing care products and services.
Optical Dispensing & Patient Support
Take accurate spectacle measurements and ensure prescription orders are processed correctly.
Dispense and fit spectacles, ensuring optimal comfort and vision with supervision of a GOC registered dispensing optician.
Adjust and repair frames where appropriate.
Manage customer orders and keep patients updated throughout their journey.
Support contact lens patients with insertion, removal, and aftercare guidance.
Provide information on additional clinical services including myopia management, OCT scans, low vision aids, and hearing care solutions.
Clinical & Administrative Support
Carry out pre-screening and diagnostic procedures including visual field screening, OCT, and other clinical support tasks.
Prepare clinic paperwork and ensure appointments run smoothly.
Process payments and daily banking accurately.
Maintain stock levels, displays, and inventory records.
Support the wider practice team in delivering operational excellence.
Mobile Branch Support
Travel across practices within the Surrey region to provide dispensing and customer care support.
Adapt quickly to different branch environments while maintaining consistently high standards.
Work closely with Branch Managers and colleagues to support branch performance and patient satisfaction.
What We're Looking For
We're seeking someone who is:
Passionate about delivering exceptional customer service
12 months experience working in an optical environment
Confident working with people from all backgrounds
Organised, adaptable, and comfortable working across multiple locations
A strong communicator with excellent attention to detail
Able to work independently and as part of a team
Enthusiastic about learning and developing within the optical and hearing care industry
A full UK driving licence holder
Why Leightons?
At Leightons, our people are at the heart of everything we do. We're proud to offer a supportive culture where colleagues are encouraged to develop, grow, and make a real impact on the lives of our patients.
If you're looking for a role that offers variety, autonomy, excellent benefits, and the opportunity to work with a respected independent healthcare provider, we'd love to hear from you.
Diversity & Inclusion
We are committed to equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. If you require any reasonable adjustments during the selection process, let us know!
Applicants that have been rejected in the past 12 months should not reapply for the same job role
Skills Required
- Use OPTIX patient record system
- Use EDI system for accurate spectacle measurements and order processing
- Perform preliminary clinical tests: visual field screening, Colorimetry, OCT
- Assist with contact lens insertion, removal, and care
- Dispense and fit spectacle frames and lenses; take accurate measurements
- Manage till, process payments, and perform daily banking accurately
- Perform minor spectacle repairs and maintain tools and equipment
- Manage stock: check shipments, update records, price goods, maintain displays
- Maintain mandatory training and contemporaneous clinical and administrative records
- Provide excellent customer service: greet patients, manage appointments, handle enquiries and complaints
- Promote and assist in delivery of Hearing Care services including hearing aids and accessories
What We Do
Leightons Opticians and Hearing Care is a family-run business providing expert eye and hearing care. With 36 practices across the South of England, the company specializes in prescription glasses, sunglasses, contact lenses, and hearing products, prioritizing a person-centered approach and incorporating technological advancements to ensure the best possible outcomes for their patients' vision and hearing health.
