* Investigate potential risk/fraudulent activity
* Place holds to reduce the exposure of risk to the bank and ensure holds are compliant
* Accurate completion of hold release requests
* Complete MCD daily report reviews
* Initiate internal account closings/reversals
* Initiate Verafin cases
* Professionally communicate via phone, email and/or letters with other bank employees, financial institutions, account holders, and/or makers
* Complete large volumes of work accurately and in a timely manner, while ensuring compliance with policies, procedures, and assigned approval limits
* Make decisions on routine issues in accordance with MCD guidelines and assigned approval limits
* Provide branch and contact center assistance with minimal assistance
* Regular and predictable attendance and punctuality
* Other duties as assigned
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
* High school diploma or equivalent
* Working knowledge of Microsoft Office and general office equipment
* Able to communicate in a professional manner verbally and in writing
* Able to work independently to meet deadlines but remain flexible
* Well-organized, with sharp attention to detail
* Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
* Strong customer service skills (both internal and external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
Top Skills
What We Do
First National Bank Texas (FNBT) and First Convenience Bank (FCB), a division of FNBT, remain dedicated to providing customers with quality financial products and services. Our bank was originally founded in 1901 in the Central Texas town of Killeen, only 19 years after the city was established. From our humble beginnings, we have grown to over $4 billion in assets and operate in over 340 locations in Texas, Arizona, Arkansas, and New Mexico.
Our bank has grown in many ways over the years, but our focus and commitment remain the same—providing customers with great banking solutions and world-class service. More than a century ago, we began the tradition of being a great community bank focused on the financial success of our customers. Today, more than 3,200 dedicated banking professionals carry on and maintain that established custom.
So much has changed since 1901, but our commitment to putting our customers first has not. As we continue to grow and serve customers, we remain committed to providing a combination of modern banking convenience and old-fashioned service.
