Mobile Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
 

As a Mobile Case Manager, you’ll play a vital role in helping people get back on their feet and return to work. You’ll be out in the field providing early, personal and face-to-face support to injured workers and their employers, guiding them through the claim and RTW process with care and expertise.
 

This role is about more than managing claims, it’s about building relationships, offering reassurance, and making a real difference in someone’s recovery journey. You’ll work closely with employers and workers to create tailored return-to-work plans, removing barriers and supporting positive outcomes every step of the way.
 

This is a full time, permanent position based in Melbourne, servicing the Northwest Region (including Craigieburn Sunshine and surrounds) on the road, delivering personalised support at client locations in person.
 

YOUR RESPONSIBILITIES

• Provide workers’ compensation advice to stakeholders such as workers, employers, and providers.
• Deliver personalised face-to-face return to work support to workers and employers.
• Conduct community-based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of a claim.
• Proactively proceed with appropriate case management to achieve sustainable return to work outcomes.
• Conduct treater case conferences to establish RTW and treatment timeframes
• Build and maintain relationships with internal and external stakeholders.
   

ABOUT YOU

• Current Unrestricted Victorian Drivers Licence
• Experience in Occupational Rehabilitation/Return to Work, Nursing, Allied Health or experience in Case Management is desirable.
• Knowledge of the Victorian workers compensation scheme (preferred).
• Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work.
• Sound negotiation and influencing skills.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.