The Software Product Specialist will support software product operations across AI-related software, software licensing solutions, and SPC software products.
This role will work closely with the Software Product Manager, software engineering teams, product line teams, service teams, IT/IS, operations, and customer-facing teams to support smooth software release, license integration, customer onboarding, and ongoing product operation.
Key responsibilities include supporting AI-related software product operations, software feature integration tracking, release readiness checklist maintenance, license profile setup and validation, order and part number readiness tracking, issue follow-up, documentation, training material preparation, customer onboarding support, product feedback collection, and enhancement request tracking.
The role will also help test and reproduce reported issues when needed, communicate issue details with engineering teams, track issue status until closure, and escalate critical risks or blockers to the Software Product Manager.
In addition, this position will support the preparation and maintenance of user guides, FAQs, troubleshooting documents, release notes, training materials, and internal documentation, while helping to organize product feedback from customers, sales, support, engineering, and product teams.
Software Product Specialist - AI
We are looking for a Software Product Specialist to support software product operations, product release activities, customer onboarding, documentation, training, and issue follow-up.
This role will work closely with software product management, engineering, product line teams, service teams, operations, and customer-facing teams to support smooth product delivery, software feature commercialization, and ongoing product operation.
Key Responsibilities
• Support software release readiness, including release checklists, documentation, release notes, training materials, and internal communication.
• Support AI-related software feature activities, including feature integration tracking, testing feedback follow-up, model maintenance coordination, and enhancement request tracking.
• Support software licensing activities, including license setup, user process support, license data tracking, and coordination with software and product line teams.
• Support SPC software activities, including customer onboarding, trial setup, demo preparation, common product questions, and product behavior confirmation.
• Support product issue follow-up by testing and reproducing reported issues, communicating with engineering teams, and tracking status until closure.
• Collect and organize feedback from customers, sales, support, engineering, and product teams, and maintain requirement, issue, and enhancement request trackers.
Required Qualifications
• Diploma or degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
• 1–3 years of experience in software product support, product operations, application support, technical support, product specialist, or a similar role.
• Strong communication, coordination, and documentation skills.
• Good written and spoken English.
Preferred Qualifications
• Interest or experience in AI-related software, machine learning applications, or AI feature support.
• Experience with B2B software, industrial software, manufacturing software, factory software, or equipment software.
• Experience in semiconductor or manufacturing environments is a plus.
• Mandarin communication skills are preferred.
Skills Required
- Diploma or degree in Computer Science, Information Technology, Engineering, Business, or related discipline
- 1-3 years experience in software product support, product operations, application support, technical support, or similar role
- Strong communication, coordination, and documentation skills
- Good written and spoken English
- Interest or experience in AI or machine learning applications
- Experience with B2B, industrial, manufacturing, or equipment software
- Experience in semiconductor or manufacturing environments
- Mandarin communication skills
Nordson Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordson Corporation and has not been reviewed or approved by Nordson Corporation.
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Retirement Support — The 401(k) features automatic enrollment at 6%, a 50% match on up to 6% of pay, and an additional 3% company contribution for eligible U.S. employees even without employee contributions. Feedback suggests this retirement structure is above what many mid-size manufacturers offer.
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Leave & Time Off Breadth — Paid holidays and a typical year-end shutdown between Christmas and New Year’s at many U.S. locations expand time off beyond standard PTO. Feedback suggests this shutdown is a distinctive work-life perk, though availability can vary by site or business unit.
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Wellbeing & Lifestyle Benefits — Volunteer release time and a 3:1 charitable gift-matching program are offered alongside recognition programs, tuition assistance, and community initiatives. Feedback suggests these elements add value beyond core insurance and PTO.
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What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
