Mixed Methods UX Researcher - Sr. Associate

Job Description
Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.
As a Senior UX Researcher within the Global Banking team, you will employ the Design Thinking methodology to cultivate a deep understanding of our product users. Collaborating closely with both local and international multidisciplinary teams, you will be responsible for delivering top-tier, comprehensive research deliverables in a dynamic, fast-paced setting. Your role will also involve supporting the creation of premier digital products and services.
Job responsibilities

• Plan and execute UX research tasks to align with our product timelines
• Advocate for user needs while understanding their connections to our business goals and desired outcomes
• Create compelling, multimedia visualizations to highlight insights that provide recommendations, inspire and direct design, and help shape product roadmaps
• Collaborate with multidisciplinary teams of researchers, product and content designers, product managers, subject matter experts, and engineers
• Organize and document research processes, operations, and outputs to share with other teams
• Conduct statistical analyses of behavioral/background/meta data
• Share knowledge with, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organization
• Build research surveys, analyze data, and develop reports and presentations designed to translate complex findings for varied audiences

Required qualifications, capabilities, and skills

• Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), a social science, or related fields
• 3+ years of work experience in the UX research field, with at least some experience working on large and complex products
• Samples of work demonstrating relevant experience (an online research portfolio or work sample links in résumé), especially on strategic UX research projects
• Experience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycle
• Deep understanding of the Design Thinking methodology
• Formal training in running higher-level statistical analyses; experience using R
• Excellent verbal and written communication skills
• Ability to communicate and document research findings through artifacts and presentations
• Familiarity with UX research tools (UserTesting, Dscout, etc.)

Preferred qualifications, capabilities, and skills

• Experience in planning and facilitating Design Thinking workshops
• Familiarity with the financial domain
• Familiarity with UX design tools such as Figma and the Adobe suite
• Familiarity with Google Analytics, Matomo, or other web analytics platforms

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.