Mitigation Project Manager

Description

Arkansas Water and Fire is a growing disaster mitigation company specializing in water, fire, and mold damage response. We provide fast, professional emergency services to residential and commercial customers while working closely with insurance carriers and referral partners.

As we expand our mitigation operations, we are focused on building strong leaders who can grow with the business. This role is designed for someone who wants more than a job — it is an opportunity to help build and scale a division with a long-term ownership mindset.

The Mitigation Project Manager  is responsible for building, operating, and scaling the water mitigation division from the ground up. This is a hands-on leadership role requiring the ability to perform field work while also managing operations, customer relationships, staff, and financial performance.

In the initial phase, this role will personally handle all aspects of mitigation operations, including emergency response, field work, documentation, customer communication, estimating, and billing. As volume increases, the role transitions into a leadership and oversight position responsible for hiring, training, and managing a full mitigation team.

This is an ownership-track opportunity for the right candidate.

• Perform hands-on water mitigation services including emergency response, water extraction, demolition, equipment setup, monitoring, and dry-out procedures
   
• Conduct moisture mapping, documentation, and daily job monitoring in accordance with IICRC standards
   
• Manage 24/7 emergency response coordination and on-call scheduling as required
   
• Ensure proper equipment usage, material tracking, and jobsite safety
   

• Create and manage job scopes, estimates, invoices, and insurance documentation
   
• Communicate professionally with homeowners, property managers, plumbers, adjusters, and insurance carriers
   
• Oversee job profitability, cost control, material usage, and equipment management
   
• Ensure files are accurate, compliant, and audit-ready
   

• Recruit, hire, train, and manage mitigation technicians as volume increases
   
• Develop and implement SOPs for mitigation workflows, safety, and quality control
   
• Track KPIs, job performance metrics, and operational costs
   
• Build and maintain referral relationships (plumbers, HVAC, property managers, agents, etc.)
   
• Collaborate with ownership on budgeting, growth strategy, and long-term scaling
   

• Proven experience in water mitigation operations
   
• IICRC Certification (required)
   
• Mold Certification (required)
   
• Strong understanding of insurance-driven mitigation workflows
   
• Willingness to work in the field initially, including nights, weekends, and emergency calls
   
• Valid driver’s license and ability to operate company vehicles
   

• Experience building or scaling a mitigation division
   
• Leadership experience managing technicians or crews
   
• Strong estimating, documentation, and carrier communication skills
   
• Entrepreneurial mindset with operational discipline
   

• A hands-on leader who can build systems, not just run jobs
   
• High accountability, integrity, and independence
   
• Comfort operating in fast-changing environments
   
• Strong ownership mentality — treating the operation as if it were your own
   

• Competitive compensation based on experience
   
• Performance-based growth opportunities
   
• Ownership-track potential for the right candidate
   
• Medical, dental, and vision insurance options
   
• Paid time off and professional growth opportunities
   

Arkansas Water and Fire is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.