Mission Support Engineer

About us 

We are EnduroSat! A fast-growing space scale-up at the forefront of satellite innovation, specializing in advanced software-flexible satellites for commercial, governmental, and scientific endeavors.

• This is more than a job, it’s a mission

  We are making space universally accessible and redefining what's possible.

• We get things done

  We take ownership of what we do and we work hard to make a difference.

• We are fearless

  Transparency is our only way forward. We dare to address and resolve issues head-on.

• We learn from our mistakes

  We deliver, take informed risks, and evolve to achieve our goals. We compare with the best version of ourselves

What is the role?
As a Mission Support Engineer at EnduroSat, you will be heavily involved in the successful onboarding and guidance of our customers onto SpaceOps and all related software for Mission Operations. You will be their primary technical guide, ensuring a smooth integration and setup process, diagnosing, and troubleshooting issues related to APIs, networking, and containerization, and ensuring their operations teams are unblocked once in orbit. You will serve as the main point of contact, managing complex technical cases and collaborating closely with our software development, mission operations, and cloud infrastructure teams to resolve integration challenges or clarify procedures and scripts for exceptional customer experience. 

Some of your daily tasks will include: 

• Guiding customers through the onboarding phase for the SpaceOps, SpaceComms and other EnduroSat software tools, from initial setup to full operational capability
• Providing expert-level multi-channel support to diagnose and resolve technical issues related to REST APIs, Web sockets, Docker containers, and general networking
• Collaborating with the SpaceOps development and Mission Operations teams to escalate and resolve software bugs, acting as the voice of the customer
• Developing and maintaining high-quality tutorials, and knowledge base articles using Markdown and/or LaTeX to streamline the customer onboarding experience
• Creating and maintaining Python scripts to automate support tasks, test API endpoints, and assist customers with their own software integrations
• Reporting inaccuracies and proactively suggesting improvements to enhance clarity and usability in all customer-facing documentation
• Aggregating any in-orbit anomaly information and providing it to the Mission Operations team for proper review and resolution
• Assist the members of the satellite systems support team during periods of increased workload

What do we look for? 

• Keen interest in the Space industry
• Customer-first mentality – a business exists because of its customer base
• Working proficiency in English – both written and oral
• Attention to detail, desire to learn new skills and systems, ability to multitask and prioritize
• A solid grasp of basic engineering and electronics fundamentals, a strong foundation in software and networking, and an aptitude for troubleshooting complex, multi-layered technical problems
• Strong programming skills in Python, particularly with OOP principles and common data structures
• Experience with technical writing and documentation using LaTeX and Markdown

How to Stand Out: 

• Knowledge of REST APIs 
• Spacecraft operations experience
• Experience with Postman, cURL
• Familiarity with common IDEs (e.g., VS Code, PyCharm) and version control systems like Git
• Experience with Zendesk Suite or similar ticketing systems
• Familiarity with basic RF terminology and concepts

Why EnduroSat? 

• Fast-paced and delivery-focused culture 

We work with well-defined quarterly based objectives, that allow us to fast-track the progression of our work and improve as we go 

• Tough engineering challenges & hard-core R&D 

You will be able to work on unique space technology and build next-gen innovations, while mentored by world-recognized space experts 

• Constant learning and progression 

Own your personal growth by navigating through our career progression framework and educational programs 

• Chance to join our space educational program 

Meet international space experts and improve your knowledge and skillset with our hands-on educational program 

At EnduroSat, we embrace diversity and strive to create an inclusive environment where everyone is treated with fairness and respect. We are committed to equal employment opportunities without discrimination against any employee or job applicant on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or gender identity. Additionally, this position is suitable for people with disabilities in accordance with the People with Disabilities National Regulation Act, ensuring accessibility and accommodation in the workplace.