Mission Control Analyst I

About Us:
DailyPay, Inc. is transforming the way people get paid. As the industry's leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
In this role, you'll utilize standard operating procedures and information from multiple sources to make data-driven decisions, execute initial troubleshooting, and initiate action with appropriate partners. Success in this role will rely on a combination of detailed understanding of DailyPay's operational monitoring functions, attention to detail, and ability to execute tasks with high quality in a fast-paced environment.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
***Two Available Shifts: 11am - 8pm CT Monday thru Friday OR 11am - 8pm CT Friday thru Tuesday***
How You Will Make an Impact:

• Develop expertise in our product, configuration, and backend processes
• Monitor and manage DailyPay's operational, risk management, and revenue dashboards/metrics
• Analyze and monitor operational data/trends to mitigate risk exposure
• Identify operational anomalies using data from multiple sources
• Investigate alerts and provide initial troubleshooting to prevent service outages
• Collaborate with internal teams to ensure processing is completed efficiently
• Report, troubleshoot, and manage incidents through to resolution.

What You Bring to The Team:

• Bachelor's degree or relevant experience in an operational, technical, or real-time monitoring environment
• Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment
• Ability to execute recurring tasks with a high level of accuracy
• Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in constructive credible challenge
• Ability to take initiative and be proactive in problem-solving
• Flexible scheduling to meet needs outside normal business hours
• Experience with monitoring, data analytics, incident management, business intelligence, or systems analysis

Nice to Haves:

• Strong and cross-functional communication skills
• Experience with payroll or money movement products, processes, and controls
• Experience in Technology or Financial Services fields

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

#BI-Remote #LI-Remote
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.
New York City
$59,000 - $76,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$54,000 - $70,000 USD
Remote, Standard
$51,000 - $67,000 USD
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.