The main role of the MIS Systems Support III position is to provide excellent customer service and efficiently resolve any and all electronic equipment needs, from phones to computers to software programs. This individual will need to have technical knowledge of both hardware and software, quality service, and excellent organizational skills. Duties and Responsibilities include the following:
1. Provide technical support for computer hardware and software, telephone systems, network,operating systems, and all other things technology-based.
2. Respond to the help desk contacts to quickly resolve issues and meet user’s needs.
3. Perform installs, upgrades, moves, changes from computer workstation hardware and software,printers, and laptops.
4. Read and understand technical specifications, drawings, and instructions.
5. Maintain an accurate database of equipment, repairs, and inventory.
6. Update training and user guides for equipment.
7. Multitasking to prevent issues and handle immediate needs.
8. Perform user maintenance task as directed by the Senior Systems Engineer.
9. Manage traveling schedule to visit job sites and branches to preform projects.
10. Resolve tickets escalated on the Service Desk to meet SLA goals.
Requirements
Supervisory Responsibilities: This position does not have supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
Salary range for this position is $77,000-$97,000 annually.
Opportunity for a discretionary year-end bonus.
401k with a 40% employer match (up to federal limit.)
Please find more information on our compensation package here.
https://ecpowerslife.com/wp-content/uploads/2026/02/EC-Benefit-Summary-Applicants.pdf
In addition to significant career growth opportunities, full-time employees enjoy a competitive pay rate, paid holidays and PTO; Medical, Dental, Vision, Life Insurance, Disability Insurance, Flexible Spending Accounts, 401k plan and Employee Assistance Program.
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EC Electric is an Equal Opportunity/Affirmative Action Employer and supports a drug free workplace program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, protected veteran status, or other protected classifications in accordance with federal law.
“Know Your Rights” labor poster click the link below for additional provision under this federal mandate.
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
EC Electric participates in E-Verification. Click the below links for more information.
E-Verify Participation Poster English and Spanish
E-Verify Right to Work
Applicants with disabilities may request accommodation to complete the application and selection process. If you require any accommodations, please reach out to Human Resources at [email protected].
Learn more about our company, visit our website at: www.ecpowerslife.com. CCB# 49737
Skills Required
- Technical knowledge of computer hardware and software
- Support for telephone systems and network/operating systems
- Experience responding to help desk contacts and resolving user issues
- Ability to perform installs, upgrades, moves, and changes for workstations, printers, and laptops
- Ability to read and understand technical specifications and drawings
- Maintain accurate database of equipment, repairs, and inventory
- Update training materials and user guides
- Multitasking and strong organizational skills
- Ability to perform user maintenance tasks as directed by Senior Systems Engineer
- Willingness and ability to travel to job sites and branches to perform projects
- Resolve escalated service desk tickets to meet SLA goals
What We Do
EC Electric is a full-service electrical contractor that designs, constructs, and installs commercial electrical systems for various sectors, building the infrastructure that carries electricity.
