MIS POS Systems Coordinator

JOB SUMMARY: 

The MIS POS Systems Coordinator is responsible for the administration, support, maintenance, and optimization of the organization's Point-of-Sale (POS) systems. The Coordinator also leads a team of technicians, providing direction, training, and support while collaborating with multiple departments to ensure business objectives, project timelines, and operational requirements are met. 

ESSENTIAL FUNCTIONS: 

• Administer and support Point-of-Sale systems for admission ticketing, food and beverage, and related operations. 

• Install, configure, maintain, and troubleshoot POS hardware, software, and peripherals.  

• Support payment processing systems, credit card terminals, and related merchant services.  

• Monitor system performance and proactively identify and resolve issues to minimize downtime.  

• Coordinate POS system upgrades, patches, implementations, and deployments.  

• Lead and supervise a team of POS support technicians, including training, coaching, and performance management.  

• Develop and maintain technical documentation, procedures, and training materials.  

• Provide end-user training and support to operational departments.  

• Collaborate with department leaders to identify business requirements and implement POS solutions.  

• Assist with project planning, testing, implementation, and change management activities.  

• Ensure data integrity, security, and compliance with organizational and PCI standards.  

• Generate and analyze system reports to support operational and business needs.  

• Facilitate communication between departments to ensure project milestones and deadlines are achieved.  

• Maintain inventory of POS equipment, replacement parts, and related technology assets.  

• Provide on-call or emergency support for critical system issues as required. 

EDUCATION/ EXPERIENCE REQUIREMENTS: 

• High school diploma or equivalent required. 

• Associate's or Bachelor's degree in Information Technology, Management Information Systems, Business Technology, or related field, or equivalent experience preferred. 

• 3+ years of experience supporting POS systems, ticketing systems, retail technology, or hospitality technology environments. 

• Prior supervisory or team leadership experience. 

• Experience with payment processing, credit card terminals, and PCI compliance. 

• Strong troubleshooting skills involving hardware, software, networking, and peripheral devices. 

• Excellent communication, customer service, and organizational skills. 

PREFERRED SKILLS: 

• Experience supporting admission, amusement park, attraction, zoo, museum, waterpark, or venue ticketing systems. 

• Experience with POS reporting, sales reconciliation, and operational analytics. 

• Familiarity with SQL databases and report generation. 

• Experience with project management and technology implementation initiatives. 

• Industry certifications such as CompTIA A+, Network+, PCI Professional (PCIP), or related technical certifications. 

PHYSICAL REQUIREMENTS: 

• Ability to stand, walk, and move throughout the property for extended periods while responding to technical needs. 

• Ability to bend, kneel, stoop, reach, climb, and work in areas where network or computer equipment is located. 

• Ability to lift, carry, move, or install equipment weighing up to 50 pounds. 

• Good hand flexibility, finger dexterity, visual acuity, and ability to use standard computer, networking, and diagnostic equipment.