The Role
Supports IT service requests, basic hardware and software troubleshooting, end-user device setup, account administration, software installation, ticket documentation, and technology asset inventory. Assists IT staff with systems, networking, cybersecurity, applications, and infrastructure projects while developing practical experience in a 24/7 business environment. Requires strong communication and problem-solving skills, schedule flexibility, physical mobility, and completion of Delaware Lottery background and licensing requirements.
Summary Generated by Built In
JOB RESPONSIBILITIES:
JOB REQUIREMENTS:
- Assists with IT service requests and support calls, including basic hardware, software, application, and connectivity troubleshooting.
- Assists with the setup, configuration, and deployment of desktops, laptops, peripherals, and other end-user technology.
- Supports routine user account administration and software installation under the direction of IT staff.
- Documents service requests, troubleshooting performed, and resolutions within the IT ticketing system.
- Assists with IT equipment and asset inventory.
- Performs routine operational and system support tasks as assigned.
- Works with members of the IT team on projects and initiatives across areas such as systems, networking, cybersecurity, applications, and technology infrastructure.
- Gains exposure to the operation and support of technology within a 24/7 business environment.
- Communicates effectively and professionally.
- Follows Company and departmental policies and procedures.
- Performs all other duties as assigned.
JOB REQUIREMENTS:
- Prior professional IT experience is not required.
- Basic knowledge of computer hardware, Windows operating systems, Microsoft Office applications, and networking concepts preferred.
- Interest in developing a career in information technology.
- Ability and willingness to learn new technologies and work with different areas of IT.
- Strong troubleshooting, problem-solving, communication, and interpersonal skills.
- Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
- Must exercise discretion and maintain confidentiality when handling sensitive information.
- Must be able to wear the assigned uniform provided by Delaware Park.
- Must be able to walk and stand for at least a full eight (8)-hour shift.
- Must be able to lift up to 40 lbs. and push or pull up to 50 lbs.
- Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
- Must be able to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
- Must be able to work throughout the property in environments that may include extended walking distances, confined spaces, noise, music, varying lighting conditions, and varying temperatures.
Skills Required
- Prior professional IT experience is not required.
- Basic knowledge of computer hardware, Windows operating systems, Microsoft Office applications, and networking concepts.
- Interest in developing a career in information technology.
- Ability and willingness to learn new technologies and work with different areas of IT.
- Strong troubleshooting, problem-solving, communication, and interpersonal skills.
- Successfully complete the background check and licensing process required by the Delaware Lottery.
- Exercise discretion and maintain confidentiality when handling sensitive information.
- Wear the assigned uniform provided by Delaware Park.
- Walk and stand for at least a full eight-hour shift.
- Lift up to 40 pounds and push or pull up to 50 pounds.
- Bend, reach, pull, push, kneel, squat, and grasp as needed.
- Work a flexible schedule, including evenings, weekends, and holidays.
- Work throughout the property, including environments with extended walking, confined spaces, noise, varying lighting, and temperatures.
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The Company
What We Do
Delaware Park Casino and Racing is a multi-faceted gaming and entertainment facility located near Wilmington, Delaware. It offers more than 1,900 slot machines, table games, poker, sports betting, and year-round simulcast wagering. The property also features seasonal live thoroughbred racing, dining options, and a brewery. Together, these amenities create a broad hospitality and leisure destination for regional visitors and local patrons alike.
