Provide 1st level technical support for all employees related to IS issues like including Network/Hardware/Software issue. Understand group policies and implementation processes and cascade down necessary instructions to local context. Commission new assets and keep track of existing IS assets. Assist in QSS matters occasionally
- First point of contact for IS issues and resolve it soonest with minimal disruption
- Network infrastructure troubleshooting like internet isssues, VPN, WIFI, IP Conflicts
- User manag workstation and mobile devices commissioning, troubleshooting, management
Office hardware like printers, projectors, scanners, servers, and MS windows software troubleshooting. - New Joiner embarkment and Leaver Clearance
- Lyreco IS assets tracking and management for audit purpose
- Familiar with Windows Intunes Processes and Active Directory for users profile configuration
- Other Lyreco Software 1st Level Support, if not escalate with Group to resolve issues
- Required occasion travel to Singapore to support both countries physically, if not remotely
- Assist in QSS matters occasionally
Qualification
- Minimum Diploma or equivalent
- Proficient in Microsoft Office tools, experience with AD, Windows Intune. PC Assembly and hardware troubleshooting skills. Networking and Infrastruture knowledge in ensuring connectivity
- Physcial able body
- Proficient verbal and written communicationMinimum 1 years working experience as Technical Support in Office environment
- Minimum 1 years working experience as Technical Support in Office environment
- To be based in Senai, Johor
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What We Do
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.
A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.
With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.
To learn more about Lyreco – check out our website
