One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region.
We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals.
In terms of accolades, we have one Brandon Hall Gold Award for best unique sales training program in 2021, we are one of top 11 among India's great places to work in, 2019.
Job DescriptionRoles And Responsibilities:
- Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
- Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
- Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
- Provide support and maintenance to existing management information systems (MIS).
- Generate and distribute management reports in accurate and timely manner
- Develops MIS documentation to allow for smooth operations and easy system maintenance
- Provide recommendations to update current MIS to improve reporting efficiency and consistency
- Perform data analysis for generating reports on periodic basis
- Develop MIS system for customer management and internal communication
- Provide strong reporting and analytical information support to management team
- Generate both periodic and ad hoc reports as needed
- Understand customer problems and provide appropriate technical solutions
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
- Participate in cross-functional meetings to resolve recurring customer issues.
- Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand
- Analyze current business processes and make recommendations for improvements
- Maintain thorough understanding of data and information resources
- Maintain a status on all projects and proactively communicate with management and customers
- Experience required: 2-4 Years
- Any graduate
- Analytical experience required
- Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
- Sound business decision-making ability
- Ability to handle multiple projects simultaneously
- Ability to communicate with people of various technical and business backgrounds
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience required: 2-4 Years
- Any graduate
- Analytical experience required
- Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
Cielo Talent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cielo Talent and has not been reviewed or approved by Cielo Talent.
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Leave & Time Off Breadth — Flex PTO, paid holidays, and dedicated Volunteer Time Off are part of the stated package. These provisions indicate broad access to time away from work for rest and community engagement.
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Healthcare Strength — Multiple medical plan options plus dental and vision are offered alongside Short‑ and Long‑Term Disability and HSA eligibility. This combination covers core health needs and protection.
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Retirement Support — A 401(k) with employer matching is explicitly listed in postings. Retirement savings support is a defined element of the package.
Cielo Talent Insights
What We Do
Talent is the currency of now. Cielo is the world’s leading Talent Acquisition Partner, helping companies across the globe stay ahead in the race for talent with fresh TA strategies & RPO solutions. Don’t just take it from us: clients and analysts regularly recognize us as a Leader on: HRO Today’s RPO Baker’s Dozen list, Everest Group’s RPO PEAK Matrix, NelsonHall’s NEAT vendor evaluation for RPO & Total Talent. We’re leading the market by delivering better talent experiences, for everyone.
