Ministry Services Specialist

Leading The Way (LTW) is a Christian media ministry committed to the proclamation of the whole counsel of God. Uniquely equipped to reach a global audience through its offices in the USA, Canada, Australia and England, we use today’s technology to connect individuals with sound Biblical teaching – whether here at home or in closed countries and remote regions. Now celebrating over 35 years of ministry, Leading The Way's television, radio, and digital programs are broadcast in 28 languages to audiences across six continents. The ministry also operates an Arabic satellite television channel that broadcasts into the Middle East, North Africa, Europe, and Australia; distributes solar-powered Navigators containing the New Testament and Biblical teaching into remote regions; employs Field Teams for on-the-ground evangelism and discipleship; mobilizes Christians in prayer through the AWAKE America prayer campaign and city-wide rallies; and hosts international Evangelistic Celebrations in strategic cities across the globe. Dr. Youssef passionately proclaims uncompromising Truth and leads the way for people living in spiritual darkness to discover the light of Christ.
 

The Ministry Services Specialist is a vital member of the Ministry Services team, responsible for ensuring precise inventory control, accurate accounts receivable transactions, and excellent customer service for both domestic and international LTW supporters. Uniquely gifted to enjoy detailed data entry processes and solve different problems each day, this is an opportunity to join the Kingdom work of transforming hearts around the world. By efficiently and effectively following the key daily processes of data and inventory support, the Ministry Services Specialist is a critical part of furthering the mission and vision of LTW. 

Your specific responsibilities will include, but are not limited to:

• System entry and follow-up on customer orders, donations, and general ministry inquiries received by mail, web, call center, and over the phone
• Non-cash data entry
• Calendar year-end tax statement processing/research
• Assisting Ministry Relations with product data entry/fulfillment
• Creating new product code, monitor existing
• Product inventory control
• Assisting with new account and monthly donor mailings
   

The Ministry Services Specialist is both highly detail oriented and relational. To thrive and be successful, you must be proactive while maintaining a calm and professional manner. To qualify as a candidate you should possess the following characteristics and experience: 

• Associate Degree required, Bachelor’s preferred
• 3+ years of customer service and data entry experience required
• Accounts receivable experience desired
• Personal qualities of honesty, integrity, credibility, friendliness; professional, selfless servant, punctual, and detail oriented
• Must be a problem solver, organized, and a team player
• Superior telephone communication skills
• Office automation skills: Microsoft Word, Excel, and Outlook required
• Must agree with LTW’s Church Membership & Statement of Faith
   

Desired Characteristics of Applicants

When LTW reviews applicants for an open position, we look for certain characteristics we believe are important to maximizing the ministry of LTW and fully utilizing the spiritual gifts and talents as individuals.

• Christian.  We believe that to contribute to our mission it is essential that a person maintain a vibrant Christian faith.
• Called.  Work at LTW is not just another job; it is the work of God and an employee should sense the call of God on his or her life work within the ministry.
• Competent.  In addition to being a Christian and having a sense of calling, a person must be fully competent to perform all the duties of the position.
• Committed.  Because of LTW’s high standards and its belief in good stewardship, it is essential that all employees manifest a high level of commitment to their job responsibilities and the ministry as a whole.
   

Compensation at Leading The Way includes:

• Salary
• Medical, dental, and vision insurance
• Group term life insurance
• Long-term disability insurance
• After one year, eligibility to participate in 403(b) retirement plan—currently LTW contributes 9% of salary to plan and matches a portion of employee contributions
• Vacation, holiday, personal, and sick pay

Leading The Way’s employees come from a broad range of church backgrounds. Nevertheless, employees are expected to be a member in good standing of a church whose doctrinal convictions and statement of faith are not in conflict with LTW’s. To make sure everyone understands our theological foundations, we require that all employees subscribe to LTW’s Statement of Faith, avoid public statements conflicting with the Statement of Faith, and seek to conduct themselves in a manner consistent with the beliefs set forth in the Statement of Faith. 

Leading The Way is both an equal-opportunity employer and a Christian, nonprofit, religious organization. We conduct hiring without regard to race, color, ancestry, national origin, age, sex, marital status, parental status, or disability of an otherwise-qualified individual. The status of LTW as an equal-opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment, which is central to our stated religious purpose and day-to-day operations.

This job posting is being managed by Forrest Johnson Recruiting on behalf of Leading The Way.