Job Description
OBJECTIVES/PURPOSE :
- Lead the major incident management team and ensure efficient handling of all major incidents.
- Provide guidance, support, and mentorship to team members.
- Optimize resource allocation during major incidents, ensuring that the necessary personnel and tools are available to address the incident promptly.
ACCOUNTABILITIES
- Ensure efficient handling of all major incidents by providing guidance, support, and mentorship to team members.
- Develop and maintain comprehensive shift schedules to ensure optimal team coverage and resource allocation.
- Ensure that the necessary personnel and tools are available to address incidents promptly.
- Equip the major incident management team with the skills and knowledge required for effective incident resolution.
- Conduct comprehensive reviews and implement lessons learned in future strategies and processes for continuous improvement.
- Manage escalations requiring higher-level attention to ensure swift and suitable resolution actions.
- Act as the communication bridge between IT support teams, management, and stakeholders during a major incident.
- Ensure that incident resolution actions are progressing and align with timelines.
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Education
- A degree in Information Technology, Computer Science, or a related field is preferred.
- ITIL certification is required
Competencies and Skills
- 5+ years of experience in Major Incident Management
- Proficiency in managing major incidents and coordinating resolution efforts.
- Excellent verbal and written communication skills to effectively convey information and updates to stakeholders.
- Strong analytical and problem-solving skills to assess incidents and determine appropriate actions.
- Ability to work collaboratively with various departments and technical teams to resolve incidents.
- Meticulous attention to detail to ensure accurate documentation and communication.
- Ability to develop and maintain relationships within the company to facilitate quick resolution by engaging the right teams.
- Strong understanding of IT infrastructure, applications, and service management processes.
- Experience with ServiceNow or similar IT service management tools.
Work Pattern:
Follow the Sun Model
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Takeda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Takeda and has not been reviewed or approved by Takeda.
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Retirement Support — Employer-funded retirement is described as notably strong, combining a dollar-for-dollar 401(k) match with an additional company contribution that scales with age and service. Access to an employee stock purchase plan further supports long-term wealth building.
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Parental & Family Support — Paid bonding leave for all parents, substantial adoption/surrogacy reimbursement, and robust caregiver resources (backup care and Maven family-forming support) are emphasized as core strengths. These offerings create a comprehensive safety net for a range of family situations.
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Healthcare Strength — Multiple medical plan options (nationwide PPO/HSA and regional HMOs), employer HSA funding, and integrated mental-health and well-being programs signal depth in coverage. Preventive care is covered in-network, and plan choices by state expand access.
Takeda Insights
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What We Do
For over 240 years, Takeda’s propensity to evolve has driven the next generation of innovation, and as a future-focused organization, we’re continuing to drive forward with endurance in our steadfast pursuit to achieve the best outcomes for our patients in a rapidly changing world. We have been preparing for this period of value creation by investing in data, digital and technology, and we’re proud of our employees and their commitment to turning groundbreaking ideas into life-changing impacts. Since our founding in Japan, integrity and putting patients first have been at the heart of our identity, and we will emerge ready for our future as one of the most trusted and science-driven digital biopharmaceutical companies. Join a team where your innovation impacts lives. Together, we’ll realize improved outcomes by improving data quality, enhancing launch execution and improving the patient journey. You’ll play a critical role in accelerating data collection and increasing accuracy across all parts of the business. Patients across the globe will benefit from access to treatments afforded by greater opportunities and efficiency in our research and development.
Why Work With Us
We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.
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