Military and Veteran Services Coordinator, School Certifying Official

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Job Description

This position provides leadership, coordination, and specialized support for all military-connected students at North Hennepin Community College (NHCC), including Veterans, current service members, and eligible dependents. The individual serves as the institution’s primary School Certifying Official (SCO) and subject matter expert on federal, state, and institutional education benefits related to military service. As the Military and Veteran Services Coordinator, the position also leads programming and services that support enrollment, retention, engagement, community integration, and overall success of military-connected students. The role plays a key part in cross-departmental coordination with Admissions, Advising, Financial Aid, Registration, Student Services, and Accounting/Fees to provide holistic support. This position independently interprets and applies complex policies, ensures compliance with federal and state regulations, and builds strong campus and community partnerships to advance the success and sense of belonging of military-connected students. This position is an active member of the Student Life department.

Salary Range:

$26.16 - $37.91 hourly

Minimum Qualifications

• A minimum of two years (2) of professional experience. An associate’s degree may substitute for six (6) months of experience, a bachelor’s for twelve (12) months, or a master’s for eighteen (18) months.

• Ability to work with a diverse population of students, staff, and faculty.

• Experience and/or training related to serving military-connected individuals and addressing their unique needs and barriers to resources

• Experience and/or training in data collection and management

• Demonstrated ability to collaborate across multiple departments/functional areas

• Strong communication, interpersonal, and problem-solving skills to effectively advise students and coordinate services

• Ability to interpret and apply federal and state regulations, institutional policies, and benefit guidelines

Preferred Qualification 

• Master’s degree in higher education, student affairs, counseling, public administration, or a related field

• Two or more years of direct experience working with military-connected students in a higher education setting; demonstrated understanding of their educational barriers and benefits navigation in higher education

• In-depth knowledge of VA education benefits (e.g., Chapters 30, 31, 33, 35, 1606), DoD Tuition Assistance, and/or the Minnesota GI Bill

• Prior experience serving as a School Certifying Official (SCO)

• Experience using Minnesota State information systems/CRM such as ISRS, Workday, and Slate

• Demonstrated success developing and delivering programming or services for underserved and non-traditional student populations

• Experience advising students on the coordination of military education benefits with financial aid, academic planning, and/or institutional policies

Other Requirements

Application must include:

• Letter of interest

• Resume

Work Shift

Monday - Friday

8:00 am - 4:30 pm

Telework

One day per week depending on the department's need.

About

Why Choose NHCC?

Choose to work at North Hennepin Community College (NHCC), and you will be joining a vibrant and diverse professional community that believes in the power of education to change lives. NHCC welcomes its students and values its employees.

NHCC has a rich tradition of excellence in teaching and learning. Founded in 1966, the college is a respected, thriving comprehensive community college with a strong history of liberal arts education and career programs. NHCC is one of the largest and most diverse community colleges in the State of Minnesota. NHCC is a member of Minnesota State which is the fourth-largest system of state colleges and universities in the United States and the largest in the state with 26 colleges, 7 universities and 54 campuses. Offering more than 70 academic programs to over 7,000 students NHCC prepares students to transfer or for immediate entry into the workforce. The thriving campus is also home to a wide variety of student clubs and organizations supporting a largely part-time student body with co-curricular and recreational activities.

Join our NHCC community and help us create opportunities for students to reach their academic goals, succeed in their chosen professions, and make a difference in the world.

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

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