Migrations Account Executive

Posted Yesterday
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Manchester, Greater Manchester, England, GBR
In-Office
Senior level
Other
The Role
Manages perpetual customer accounts to drive renewals, SaaS migrations, retention, expansion, and upsell opportunities. Owns renewal and migration quotas, customer negotiations, escalations, reporting, and order resolution. Collaborates cross-functionally with Sales, Billing, Support, Fulfillment, Renewal Operations, and other teams while communicating product value and maintaining customer satisfaction.
Summary Generated by Built In

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Migrations Account Executive works collaboratively to grow and expand BeyondTrust’s customer base, primarily by working with perpetual customers to drive renewal retention, expansion, and deployment migration. The Migrations Account Executive communicates directly with external contacts including but not limited to customers, partners, and distributors as well as with internal departments across the Go to Market team and other cross-functional groups to effectively maintain and improve upon the processes and procedures in place to maximize customer revenue retention through renewal bookings and improve customer satisfaction and experience, with a specialized focus on SaaS upgrades.

The Migrations Account Executive has an exemplary track record in successfully managing customer relationships as well as tracking towards set renewal and expansion KPIs.

What You’ll Do

  • Contributes to the attainment of the annual renewal bookings quota and company migration target quota
  • Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion 
  • Participates with add-on and upsell opportunities related to renewals/migrations
  • Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities
  • Confident in customer negotiation and problem-solving, proposing effective and creative resolutions
  • Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition
  • Skillfully handles escalations and understands how to defuse situations
  • Consistently displays a proactive approach to work
  • Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)
  • Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold

What You’ll Bring

  • Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience
  • Excellent written and verbal communication skills with an ability to communicate cross-functionally across the organization, as well as externally with customers
  • Strong organization skills and ability to multitask, self-start, and self-direct work in an independent and fast-paced environment
  • Ability to work with teams in diverse functional areas, with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships
  • Knowledge of automation, analytics, and general office technology, including operations, development, and general office administration
  • Proven analytical and problem resolution skills
  • Flexibility and ability to prioritize in meeting multiple goals
  • Adhere to internal controls, best practices, and efficiencies
  • Proficient with Microsoft Office and Salesforce
  • Ability to work outside of normal office hours during peak times

Nice To Have

  • Minimum 5 years+ of related experience in a software or technology company
  • Experience with the sales industry
  • Knowledge of SaaS
  • com and/or large CRM/ERP experience
  • Experience working with Fortune 100 clients

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-MB1

Skills Required

  • Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience
  • Excellent written and verbal communication skills
  • Strong organizational skills and ability to multitask, self-start, and work independently
  • Ability to collaborate effectively across diverse functional teams
  • Knowledge of automation, analytics, and general office technology
  • Analytical and problem-solving skills
  • Ability to prioritize multiple goals
  • Ability to follow internal controls, best practices, and efficiencies
  • Proficiency with Microsoft Office and Salesforce
  • Ability to work outside normal office hours during peak times
  • Five or more years of related experience in a software or technology company
  • Experience in sales
  • Knowledge of SaaS
  • Experience with Salesforce.com or a large CRM/ERP system
  • Experience working with Fortune 100 clients

BeyondTrust Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BeyondTrust and has not been reviewed or approved by BeyondTrust.

  • Healthcare Strength Medical coverage includes PPO and HDHP options, with company-paid dental and company-paid vision for employees and dependents, plus employer HSA contributions for HDHP enrollees.
  • Retirement Support A 401(k) plan through Fidelity provides an immediate company match with full vesting, supporting long-term savings.
  • Leave & Time Off Breadth Flexible PTO is paired with 13 paid holidays and a sabbatical after seven years. Paid parental leave is also available.

BeyondTrust Insights

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The Company
HQ: Atlanta, GA
1,041 Employees
Year Founded: 1985

What We Do

BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges. Our integrated products and platform offer the industry's most advanced PAM solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments. The BeyondTrust Universal Privilege Management approach secures and protects privileges across passwords, endpoints, and access, giving organizations the visibility and control they need to reduce risk, achieve compliance, and boost operational performance. We are trusted by 20,000 customers, including 78 of the Fortune 100, and a global partner network.

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