Migration Product Delivery Manager, Vice President

Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Migration Product Delivery Manager, Vice President in Deposit 2.0, you will ensure we are ready to activate functionality and convert customers and accounts to new products and technology, coordinate and support activation and migration events, and ensure alignment with program delivery and business partners. You will manage progress, maintain documentation, create runbooks, and establish and facilitate command centers to monitor activation and migration events. You will launch successful software products in dynamic, consumer-facing environments, with your passion for enhancing people's financial lives, and the ability to devise and implement innovative solutions to challenging yet exciting problems.
Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Partner with Deposits 2.0 program delivery and business to track discovery and build progress, maintain documentation and provide regular reporting on activation and migration activities.
• Create and maintain activation and migration runbooks, detailing implementation, validation, and backout procedures with all supporting partners.
• Coordinate and facilitate go/no-go checkpoints with key decisions makers prior to each activation and migration phase.
• Establish and facilitate the activation and migration command center by assembling a cross-functional team, ensuring clear roles and responsibilities, and fostering open communication and shared problem-solving.
• Develop incident response plans and playbooks for activation and migration; outlining procedures for identifying, responding to, and recovering from incidents alongside our livesite management partners.
• Create and maintain regular reporting on activation and migration statuses leveraging various Deposit 2.0 monitoring, log management, and observability tools to ensure visibility and error tracking for activation and migration performance.
• Conduct post-migration reviews, analyze data, and integrate learnings to continuously improve processes and product development.

Required qualifications, skills and capabilities

• 5+ years of proven project management and/or release management experience
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Bachelor of Science or Bachelor of Arts degree or equivalent experience
• Experience in managing complex projects or releases, including planning, execution, and monitoring.
• Familiarity with project or release management software, such as; MS Project, Asana, Monday or Cutover.
• Ability to coordinate multiple cross-functional teams, stakeholders and manage resources effectively.

Preferred qualifications, skills and capabilities

• Proficient knowledge of the product development life cycle, design, and data analytics
• Strong understanding of data migration processes and methodologies, preferably with proven conversion experience.
• Project management and/or release management experience preferably in consumer banking, payments, or fintech products
• Proficiency in relevant technologies and tools, such as cloud platforms, databases, and data integration tools.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.