N-iX is looking for a talented Middle Support Engineer to join our team!
Our client is one of Europe's fastest-growing mobile companies with 6 million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model.
Responsibilities:
- User requests management: fix the data to resolve a problem for specific customers
- Incident management: handling customer complaints, P1,P2,P3. Root Cause analysis
- Problem management (highlight issues which appear often)
- Jira bug/task creation
- System improvements advising
- Hands on Alerting/Monitoring; review and improve existing alerting
- Creating and updating documentation (business flow and how things are working under the hood)
- Cross team (tech/business) communication
- Post-incident analysis (Report preparation, script creation for affected data issue resolving)
- Data quality check (fixing data inconsistency/discrepancy)
Requirements:
- 2+ years of experience working with incidents/customer support
- Strong experience in writing complex SQL queries
- Skills in reading logs, making root cause analysis (AppInsights, Kusto Query Language)
- Good level of written and spoken English
Goals:
- Resolving tickets raised by customers quickly, within maximum 2 business days
- Reducing alerts amount
- Improving service quality by increasing monitoring time
- Speed up issue investigation
- Share information in the team
- Improve daily support activities
Would be a plus:
- MS CRM / MS CRM Web service
- GIT / Azure DevOps
- ITIL
- IIS
- Azure: LogicApps/Functions, Service Fabric, API Apps, AKS, Redis
- Basic scripting or programming skills (e.g., PowerShell, Python, C#) to support troubleshooting, automation, and operational activities
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Skills Required
- 2+ years of experience working with incidents or customer support
- Strong experience writing complex SQL queries
- Experience reading logs and performing root-cause analysis
- Experience with AppInsights and Kusto Query Language
- Good written and spoken English
- MS CRM or MS CRM Web Service experience
- Git or Azure DevOps experience
- ITIL knowledge
- IIS experience
- Azure Logic Apps, Functions, Service Fabric, API Apps, AKS, or Redis experience
- Basic PowerShell, Python, or C# scripting/programming skills
What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success. With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
