Middle Office Manager

HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise.

HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia.

Job Description

As we continue through a period of explosive growth, HedgeServ is searching  for an experienced professional who can make an immediate impact leading  the development of our recently established Middle Office team in Manila. We  are seeking candidates with 5+ years of managerial experience in the Financial  Services Sector who are decisive, energetic, and self-starting. 

We expect the successful candidate to assume considerable responsibility within a short space of time on a diverse list of important client deliverables.

In addition to a focus on traditional middle office responsibilities such as trade  capture, affirmations, pricing and break resolution; the candidate will be  expected to take ownership of customized client requests, hold conversations with senior personnel, and actively engage in our internal development  initiatives.

Key Responsibilities

• Managing and developing a recently established Middle Office team by  refining processes, strengthening standards, and nurturing a strong team  culture aligned with HedgeServ’s values and the Global Middle Office Department’s  objectives.  
• Effectively manage team members at various levels and experience by  holding monthly 1-1 discussions, performing annual performance reviews,  and  providing ongoing constructive feedback.
• Manage the daily allocation of team resources, ensuring appropriate  coverage of operation tasks across time critical client deliverables, while  preparing for future team growth by establishing strong training plans, with  cross  training  initiatives being a focus. 
• Work collaboratively with the Sydney and Manila based Middle Office teams  during the APAC day, while engaging with the wider Middle Office teams as  part of an effective Global ‘Follow the Sun’ model.
• Quickly build a deep understanding of the propriety HedgeServ applications  and platforms, which support functions such as Trade Capture, Security  Master Setups, the creation and delivery of sensitive client Reporting, Pricing, Trade  Matching, Trade Settlements, and display real-time PnL and Risk to Trading  teams and Portfolio Managers.
• Communicate with clients, external vendors, and internal stakeholders, in  both written and verbal forms, throughout the day, to ensure correct settlement of  trades and resolution of breaks.
• An ability to quickly consume information and clearly understand client  requests, then work collaboratively with the relevant people and teams to  provide resolutions in a timely manner. 
• Being able to effectively hand over outstanding items to internal teams, and escalate issues clearly to senior management, and/or development teams,  when required.
• Using your experience in the Financial Markets to strengthen and challenge  existing processes, create efficiencies in client workflows, and deliver  technical solutions, in conjunction with our Development teams and Business Solutions Group.
• Troubleshooting Trade Booking and Pricing queries from external parties on a wide range of Products

Requirements

• University Degree in Accounting, Finance or Business would be preferred 
• 5+ years of managerial experience within fund operations
• Proven experience with management or team lead responsibilities
• Strong excel familiarity and a desire to improve technical skills is required
• Experience in enhanced Middle Office services such as Settlements and  Affirmations is desired
• Strong product knowledge in the areas of OTC and listed derivatives is an  advantage
• Influential team player who makes decisions with the firm in mind
• Motivated High Performer who can accomplish volumes of important work  during short sprints
• Clear and persuasive communicator, who can articulate their actions, identify root causes, and suggest improved ideas