The Role
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
The Middle Office Analyst serves as a critical bridge between the Trading Desk/Finance team and the Business Development (BD) team. This role ensures seamless client account management, centralizes communications, and maintains a comprehensive overview of Trade Desk and Treasury processes. The ideal candidate is detail-oriented, with strong organizational skills and a solid understanding of crypto operations to facilitate efficient interactions.
Key Responsibilities
- Act as the primary liaison between the Trading Desk/Finance team and the BD team, ensuring alignment on client needs, transaction flows, and operational efficiencies.
- Manage client accounts from onboarding to ongoing support, including KYC/AML verification, account setup, and troubleshooting issues in coordination with relevant teams.
- Centralize client interactions by serving as a single point of contact for inquiries, escalations, and updates between the BD team, clients, and Trading desk team.
- Maintain an in-depth overview of Trade Desk activities (e.g., order execution, liquidity management) and Treasury processes (e.g., fund settlements, wallet management, and risk assessments).
- Monitor and report on key metrics such as transaction volumes, settlement times, and compliance adherence to identify and mitigate operational risks.
- Collaborate with Finance to reconcile accounts, handle discrepancies, and support audits or regulatory reporting requirements in Brazil.
- Assist in process improvements by documenting workflows, recommending automation tools, and ensuring data integrity across systems.
Qualifications and Requirements
- Bachelor's degree in Finance, Business, Accounting, or a related field; certifications in financial operations are a plus.
- 1+ years of experience in middle office, operations, or client services roles, ideally in cryptocurrency exchanges, banking, or fintech.
- Strong knowledge of crypto trading processes, including spot/OTC trades, treasury management, and fiat-crypto conversions.
- Excellent organizational and multitasking skills, with the ability to manage high volumes of client interactions.
- Proficiency in tools like Google Sheets for data analysis, CRM systems, and financial software (e.g., for reconciliation).
- Strong communication skills, with fluency in Portuguese and English.
- Analytical mindset with attention to detail and problem-solving abilities.
- Ability to thrive in a dynamic, fast-paced environment with cross-functional teams.
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
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The Company
What We Do
Coins.ph is on a mission to create an open financial system by providing everyone easy access to Web3 and digital assets. Launched in 2014, Coins.ph is the most established crypto brand in the Philippines and has gained the trust of more than 16 million users. Through the easy-to-use mobile app, users can buy and sell a variety of cryptocurrencies and access a wide range of financial services. We're a fast-growing startup looking for passionate, motivated, and exceptional people to join us in doing work that matters. Visit http://coins.ph/careers to learn more
