Middle Mile - Program Manager

Posted 8 Hours Ago
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Bangalore, Bengaluru, Karnataka
Mid level
eCommerce • Mobile
The Role
As a Middle Mile Manager, you will be responsible for negotiating and onboarding partners, managing operations, conducting audits, ensuring compliance with operational processes, and driving key operational metrics. You will collaborate with various stakeholders to improve processes and reach performance targets.
Summary Generated by Built In

About the Team


Being part of Meesho's Grocery team as Manager MM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving.


At Meesho, we’re trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-Commerce – not just in India, but globally. We are firm believers in fun at work. With monthly happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, there’s never a dull moment with us :).


About the Role


As Middle Mile Manager, you’ll own the negotiating, onboarding and planning of partners and managing operations. You’ll also drive key operational metrics by regularly visiting their facilities in different cities across the country . You’ll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. You’ll continuously work towards identifying gaps and providing recommendations for improving our processes.

What will you do

  • Own the onboarding and training of new partners for Middle Mile operations.
  • Identify and onboard new partners onto the network on an ongoing basis
  • Track and own the performance of different partners in your cluster
  • Visit facilities to conduct audits and solve operational gaps
  • Ensure compliance with operational processes
  • Own and drive key operational metrics end to end and achieve performance targets

What will you need

  • Graduate or Post Graduate degree in any discipline
  • 3-5 years of work experience in the e-commerce logistics domain, preferably in Middle Mile operations
  • Experience in partner onboarding and training in the Middle Mile and sorting operations
  • Experience of having worked in the similar geographic location in similar capacity would be a plus and so will the Experience in control tower and field operations

About us 


Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.


Our Mission


Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.


Culture and Total Rewards


Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. 

We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.


Know more about Meesho here : https://www.meesho.io/



The Company
Bengaluru
10,000 Employees
On-site Workplace
Year Founded: 2015

What We Do

Meesho is India’s fastest growing internet commerce company. We want to make eCommerce accessible to all. Our vision is to enable 100 million small businesses in India, including individual entrepreneurs, to succeed online. Our mission is to democratise internet commerce by bringing a range of products & new customers online. What started as a reseller-focused platform six years ago has now emerged as a single ecosystem connecting millions of sellers, consumers and entrepreneurs.

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