We are seeking a proactive and technically proficient IT Specialist with a strong sense of extreme ownership. This role is designed for a professional who has mastered the basics of IT support and is ready to take full responsibility for the day-to-day stability, security, and maintenance of our internal network, hardware, and workstations. You will act as the "bridge" between basic helpdesk support and high-level infrastructure planning, ensuring technical issues are resolved efficiently and independently.
Technical Execution: Providing expert remote and on-site support, serving as the primary escalation point for helpdesk tickets.
Systems Maintenance: Diagnosing and resolving hardware and software issues across the technology stack (Windows/macOS/Linux and peripherals).
Infrastructure Support: Assisting in the deployment and configuration of new servers, network hardware, and security protocols.
Operational Ownership: Monitoring system health, performing regular backup checks, and ensuring disaster recovery procedures are followed correctly.
Documentation: Proactively maintaining the internal IT knowledge base and documenting new technical procedures as they are established.
Process Improvement: Identifying recurring technical bottlenecks and proposing solutions to improve system uptime and user productivity.
Requirements
Experience: At least 2 years of experience in a technical support or system administration role.
Communication: Strong verbal and written communication skills, with a focus on providing excellent service to non-technical employees.
Ownership Mindset: A demonstrated history of taking a task from start to finish without being micromanaged.
Technical Proficiency: Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPNs) and enterprise environments.
Problem-Solving: Strong analytical skills and a "find-a-way" attitude toward technical troubleshooting.
Skills Required
- At least 2 years in technical support or system administration
- Strong verbal and written communication skills for non-technical users
- Demonstrated ownership mindset; able to complete tasks independently
- Solid understanding of networking protocols: TCP/IP, DNS, DHCP, VPNs
- Experience supporting Windows, macOS, and Linux workstations
- Ability to diagnose and resolve hardware, software, and peripheral issues
- Experience assisting with deployment and configuration of servers and network hardware
- Familiarity with backups, disaster recovery procedures, and system health monitoring
- Strong analytical problem-solving skills and proactive process improvement
What We Do
Globbing is an international online shopping and shipping platform that allows users to purchase products from millions of online stores worldwide. The company operates warehouses in seven countries, including the USA, UK, Germany, China, Russia, UAE, and Italy, providing shipping solutions that involve receiving international purchases and re-delivering them to customers in their home countries.
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