Mid Senior BI Development Analyst

Reposted 14 Days Ago
Be an Early Applicant
Mexico City, Cuauhtémoc, Mexico City, MEX
In-Office
Mid level
Software
Zendesk is a service-first CRM company that builds software designed to improve customer relationships.
The Role
The role involves developing data pipelines in SQL, creating dashboards in Tableau/Looker, and implementing AI technologies within an Agile framework.
Summary Generated by Built In
Job Description

Who we're looking for 

We are looking for a versatile Development Analyst with strong technical expertise across multiple domains, comfortable working within Agile methodologies. This role requires a professional adept at blending data engineering, dashboard development, and cutting-edge areas like AI and Cloud technologies.

Key responsibilities

  • Developing data pipelines in DBT using SQL.

  • Creating and maintaining dashboards in Tableau and Looker.

  • Defining new metrics and establishing the corresponding methodologies.

  • Maintaining and updating the technology stack, including AI implementation.

What you bring to the role (Required Qualifications)

  • SQL: 5+ years

  • Data Bases Experience: 4+ years

  • Building Dashboards: 4+ years

  • Python: 3+ years

Nice to have

#LI-MR7

  • Cloud Platforms

  • Machine Learning / Artificial Intelligence (AI)

  • Data Visualization Tools (e.g., Tableau, Looker)

  • General Software Development experience

  • DBT

  • Agile Methodologies: 2+ years

  • Data Engineering

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Zendesk Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.

  • Fair & Transparent Compensation The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
  • Leave & Time Off Breadth Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
  • Healthcare Strength Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.

Zendesk Insights

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The Company
HQ: San Francisco, CA
6,277 Employees
Year Founded: 2007

What We Do

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.

Why Work With Us

We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.

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