In this role, you’ll:
- Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.
- Identify long term account objectives by creating great customer experience.
- Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.
- Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.
- Be the main product advocate and independently navigate specific technical topics in communication with our customers.
- Leverage and coordinate internal stakeholders to efficiently resolve client issues.
- Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.
- Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.
Your skills & experience:
- At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.
- Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.
- Analytical skills and ability to identify account expansion opportunities.
- Relationships management and problem-solving skills.
- Negotiation & Objection handling skills.
- Excellence in written and verbal English communication skills.
- Experience with a CRM, PowerBI, MixMax systems.
- Experience with billing procedures.
- Experience with data analytics.
Salary & Benefits:
- Gross salary: 2400 - 3800 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
- Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
- Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
- Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
- Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.
Skills Required
- At least 2 years of experience in leading customer engagements
- Ability to understand customer business needs and build strong relationships (customer advocate)
- Analytical skills and ability to identify account expansion opportunities
- Relationship management and problem-solving skills
- Negotiation and objection handling skills
- Excellence in written and verbal English communication skills
- Experience with a CRM system
- Experience with Power BI
- Experience with Mixmax
- Experience with billing procedures
- Experience with data analytics
What We Do
Established in 2015, Oxylabs is a web intelligence acquisition solution and premium proxy provider, enabling companies of all sizes to utilize the power of big data. Constant innovation, an extensive patent portfolio, and a focus on ethics have allowed Oxylabs to become a global leader in the web intelligence collection industry and forge close ties with dozens of Fortune Global 500 companies. In 2022 and 2023, Oxylabs was named Europe's fastest-growing web intelligence acquisition company in the Financial Times’ FT 1000 list. Unlocking the power of web intelligence with Oxylabs! As businesses look for ways to create and optimize revenue streams, internal data is being exhausted, forcing companies to turn outwards. Organizations are now competing over external data insights that are fueling the digital economy's growth. Oxylabs proudly stands as a leading force in the web intelligence collection industry. Our innovative and ethical scraping solutions make web intelligence insights accessible to those that seek to become leaders in their own domain. Why choose us? Industry Leaders: As one of the market-leading companies, we offer cutting-edge web scraping solutions backed by the world's largest ethical proxy network. Partnering for success: We view our clients as partners, working hand in hand to maximize the benefits of our collaboration. Your success is our success. Elevate your business with our services: - Market Research: Gain insights that drive informed decisions. - Ad Verification: Ensure real audiences see your ads. - Brand Protection: Safeguard your online reputation. - Travel Fare Aggregation: Optimize travel-related pricing. - SEO Monitoring: Stay ahead in search engine rankings. - Pricing Intelligence: Make data-driven pricing decisions and more. Curious about how Oxylabs can supercharge your business? We're here to help! Drop us a line at [email protected].
