Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Mid-Market Relationship Manager (Customer Growth Executive), you will focus on driving client satisfaction, retention, and business growth by managing and developing relationships with mid-market customers. This entry-level role in Customer Growth is centered on achieving commercial results through effective client management and close collaboration with internal teams. You will act as a key point of contact for clients, balancing business performance, operational excellence, and long-term partnership building. Your work will directly contribute to Infobip’s growth by expanding existing accounts and maximizing customer value.
What you’ll do
Build and maintain strong client relationships through regular meetings, business reviews, strategic discussions, and competitive positioning
Act as the focal point for clients by managing business and technical expectations, coordinating internal teams, and sharing feedback with Product teams
Meet and exceed KPIs related to gross profit, cross-sell opportunities, and account expansion within existing customers
Collaborate closely with Customer Success to ensure alignment for current and future SaaS business
Ensure proper account setup by working with technical teams on account creation, route management, and content filtration
Monitor and minimize account health risks in collaboration with Revenue Assurance, including financial collections and netting
Analyze and forecast client traffic to drive growth, minimize losses, and maximize revenue
What makes you a strong fit
At least 3 years of experience in B2B mid-market or SME roles such as account management, customer success, client relations, professional services, consultancy, or business development
Exposure to CPaaS, SaaS, or similar technology-driven platforms is advatageous
Educational background in computer science, engineering, or another IT-related field is a plus
Outstanding professional communication skills in English, both written and spoken
Strong administrative, analytical, and organizational skills with a systematic approach to problem-solving
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-KA1Skills Required
- At least 3 years of experience in B2B mid-market or SME roles (account management, customer success, client relations, professional services, consultancy, or business development)
- Outstanding professional communication skills in English, written and spoken
- Strong administrative, analytical, and organizational skills with systematic problem-solving
- Exposure to CPaaS, SaaS, or similar technology-driven platforms
- Educational background in computer science, engineering, or another IT-related field
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
-
Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
-
Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
-
Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
Gallery
