Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Mid-Market Customer Growth Executive, you will play a key role in driving client satisfaction, retention, and growth within our Tier 2 customer segment. This is an entry-level role in Customer Growth, focused on building strong client relationships, ensuring smooth account operations, and contributing to business growth through collaboration across teams. You will act as a central point of contact for your clients, balancing commercial, technical, and operational topics while continuously developing your skills and knowledge within Infobip.
What you’ll do
- Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, sharing Infobip strategy and roadmap, and positioning Infobip against competitors.
- Act as the focal point for client business and technical expectations, including technical escalations, product and service adoption, and communicating customer feedback to Product teams.
- Meet and exceed quarterly KPIs, with a strong focus on gross profit, margin percentage, cross-sell opportunities, NRR, and Tier 2 to Tier 1 transitions.
- Work closely with Customer Success to support existing and future SaaS business.
- Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup aligned with agreed business scope, including account creation, routing, sender registration, and content filtration.
- Monitor client health in cooperation with Revenue Assurance, taking actions to minimize financial and operational risks.
- Analyze and forecast client traffic, reacting proactively to ensure business continuity, minimize losses, and maximize revenue and gross profit.
- Collaborate with the Self Service team during customer transitions to Self Service or upgrades to Managed services, ensuring smooth internal and external handovers.
- Use internal tools to set up accounts, monitor and troubleshoot client traffic, and update all client activities and opportunities in dedicated systems.
What makes you a strong fit
- Strong customer orientation, with the ability to build trust and long-term relationships with clients.
- Interest in client growth, performance management, and achieving measurable business results.
- Ability to coordinate multiple internal teams to deliver against client expectations.
- Analytical mindset, with interest in traffic analysis, forecasting, and performance monitoring.
- Willingness to learn and use internal tools for account management, monitoring, and reporting.
- Clear and structured communication skills, both internally and with customers.
- Team-oriented mindset, with motivation to collaborate, share knowledge, and contribute to a positive team culture.
Nice-to-have qualifications
- Exposure to SaaS, CPaaS, or technology-driven customer-facing roles.
- Initial experience working with CRM or reporting tools.
- Curiosity about products, markets, and how clients use communication platforms to grow their business.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-KS4Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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