Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Mid-Market Customer Growth Executive, you will play a key role in driving client satisfaction, retention, and growth across our Tier 2 customer segment. This role is focused on building strong client relationships and supporting sustainable business growth through effective account management and cross-functional collaboration. You will work closely with internal teams to ensure clients are set up for success, risks are managed proactively, and growth opportunities are identified and realized. The role offers strong exposure to Infobip’s products, tools, and ways of working, while building a solid foundation for a career in customer-facing roles.
What you’ll do
Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, sharing Infobip’s strategy and roadmap, and supporting competitive positioning.
Act as the main point of contact for clients, aligning on business and technical expectations, managing escalations, and driving product and service adoption in coordination with internal teams.
Own performance for assigned accounts by meeting and exceeding quarterly KPIs, including gross profit, margin percentage, cross-sell performance, and net revenue retention.
Collaborate closely with Customer Success on existing and future SaaS business opportunities.
Ensure client accounts are correctly set up and maintained by coordinating with CPaaS Registrations and Platform Operations, including routing, sender registration, and content filtering.
Monitor client health and financial risk in cooperation with Revenue Assurance, supporting timely collections and netting activities.
Analyze and forecast client traffic, taking proactive actions to support growth, reduce losses, and maximize revenue and gross profit.
Partner with the Self Service team during customer transitions or upgrades, ensuring clear internal handovers and a smooth experience for customers.
Use internal tools to manage accounts, monitor traffic, and troubleshoot issues, while keeping client activities and opportunities up to date in CRM systems.
What success looks like:
- Quarterly GP targets achieved
- Growth of existing accounts through Upsell and Xsell
- Retention of existing accounts measured in percentages
- Strategic account planning and proactive execution
- Building and maintaining executive relationships
How Success is rewarded
Performance pays. Employees who meet their targets earn, on average, an additional 30% on top of their base salary, with further earning potential for exceeding targets.
What makes you a strong fit
Experience in customer growth, account management, or customer-facing commercial roles.
Strong customer orientation, with the ability to build trust and manage long-term client relationships.
Analytical mindset, comfortable working with data, forecasts, and performance metrics.
Ability to coordinate multiple internal teams and manage priorities in a fast-paced environment.
Clear and structured communication skills, both written and verbal.
Willingness to learn and develop deep knowledge of products, platforms, markets, and client use cases.
Fluent in English, both spoken and written.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-KS4Skills Required
- Experience in customer growth, account management, or customer-facing commercial roles
- Strong customer orientation and ability to build trust and manage long-term client relationships
- Analytical mindset with comfort working with data, forecasts, and performance metrics
- Ability to coordinate multiple internal teams and manage priorities in a fast-paced environment
- Clear and structured written and verbal communication skills
- Willingness to learn and develop deep knowledge of products, platforms, markets, and client use cases
- Fluency in spoken and written English
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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